Account Manager
Company: CaseGuard
Location: Arlington
Posted on: April 1, 2026
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Job Description:
At CaseGuard, Account Managers are key players in building
long-lasting relationships with our clients based on both a
profound understanding of their business and a personalized
treatment of their account. The ideal candidate loves talking to
people, proactively solving issues, and enjoys traveling to
represent CaseGuard at conferences for industries such as law
enforcement and government agencies. You will be crucial in driving
our growth and increasing sales productivity. ?Responsibilities
Write a Personalized Help Guide to Train Clients on their Use Case.
Perform one-on-one Training of the Software to new and existing
clients on how to use the software (step by step). Conduct online
webinars. Accountable for client retention and assists with service
level tracking and reporting. Manage a select portfolio of clients,
including contract renewals and price increases. Perform extensive
research on how to retain and increase sales through client
partnerships. Perform standing quarterly business reviews with each
client. Drive retention, expansion, and advocacy, positioning
yourself as a thought partner throughout your customers’ journey.
Hold periodic calls with clients to review ongoing projects and
customer health and discuss enhancements and new features relevant
to them. Continuously analyze your customers’ health and solution
usage to recommend relevant, value-adding enhancements and to
Upsell to an advanced license type. Interact with internal teams to
stay up-to-date with new system functionalities and their use
cases. Liaise between customers and internal teams. Traveling and
representing CaseGuard at conferences across various industries,
including law enforcement and government agencies. Requirements 1 –
3 years of relevant work experience. Excellent phone etiquette and
excellent verbal, written, and interpersonal skills. Ability to
multitask, organize, and prioritize work. Excellent interpersonal
and communication skills, as well as participating in writing blog
posts and help materials. Excellent listening, negotiation, and
presentation skills. Ability to build and maintain lasting
relationships with key clients and build networks within the law
enforcement community, healthcare, and the private sector.
Analytical and able to see the bigger picture, matching specific
solutions to each client’s business objectives. Independent,
self-motivated, and driven to investigate possible solutions for
challenges with no pre-established answer. Organized, with the
ability to manage a wide range of customer activities. Knowledge on
customer relationship management tools Salesforce and Notion).
Benefits : Competitive Salary Stock Option Medical, Dental, and
Vision Insurance 401K Paid Vacation Ten paid holidays per year
Friendly and Learning environment Pay Range: $70,000 - $80,000
Annually plus commission About CaseGuard CaseGuard is a software
company that helps law enforcement agencies, federal agencies,
hospitals, schools, airports, and others manage all their media
redaction needs in one easy-to-use redaction software. CaseGuard
Studio is one of a kind. Our team is driven by a passion for great
software design, creating great products, and creative processes;
CaseGuard implements innovative ideas across multiple services and
agencies. We invest in people. We nurture skills consistent with
our values and our future strategy. Our passionate pursuit of
excellence, the application of our creativity to solve our clients’
challenges, our technical expertise, and our collaborative spirit
are measures of our success.
Keywords: CaseGuard, Alexandria , Account Manager, Sales , Arlington, Virginia
