Company: Ted Britt Auto Group
Posted on: January 27, 2023
Ongoing professional training
Excellent benefits package including
Life, Long Term Disability, Critical Illness, Accident
401(k) and profit-sharing plan with employer match
Paid Holiday, Sick and Vacation Time
Provide prompt, dependable, high quality, vehicle sales to
customers by using current pro-active feature benefit sales
Sales Department Operations
Attain new and used sales quotas as agreed upon with the sales
Use floor time effectively to meet customer needs & solicit sales
of all products.
Present the features of all products to customers along with their
Show each customer advantages of products over competing
Maintain the computerized inventory control system along with net
profit objectives which eliminate the possibility of lower than
Cross sell additional parts, accessories, HOG memberships, F&I
products, Warranties & service contracts etc. with all new and used
Maintain profit margin objective for all vehicle sales.
Follow procedures to ensure timely and proper completion of all
Follow procedures for quick and efficient handling of warranty
items, including tagging and proper storage of these items.
Introduce new customers to the service, parts, general merchandise
and F&I departments and their personnel.
Follow the C.U.S.T.O.M. sales process
Greet customers immediately, in a courteous and friendly
Handle telephone transactions quickly, and courteously.
Ensure customers are properly qualified for needs, wants, and
ability to buy.
Practice a feature/benefit selling methodology so that all
customers receive consistent treatment when doing business.
Use a common and consistent quotation methodology for vehicle
sales, trade-ins and purchases.
Ensure the delivery to customer is an EVENT which endears the
customer to the dealership.
Contact customers using mailing lists, tickler files & personal
follow-up to encourage additional sales and ensure customer
Handle customer complaints reasonably, showing empathy and a
positive attitude, and demonstrate our commitment to Make Things
Attend training sessions to keep current with sales techniques and
sales department issues.
Cultivate prospects (e.g., showroom customer follow-up, phone-in
inquiries, past owners, etc.)
Other Duties - As Assigned
Treat all employees and customers fairly, courteously, and with
Model superior customer service behavior for all sales personnel by
maintaining positive relationships with customers, employees GM and
Remain current with all Sales department training available by
reviewing ProSell & P.A.C.E. tapes and attending seminars,
workshops, and other related training programs assigned by the
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Meet or exceed sales quotas on a regular basis.
Continually learn more about the products and services you sell.
Stay current on motorcycle trends and selling features.
Must have an approachable, likable personality.
Excellent communication Skills and demonstrated closing skills.
Knowledge and experience with sales of Harley-Davidson motorcycles,
and other products sold by the dealership, or the demonstrated
ability to quickly learn them.
Must be able to work effectively with all areas of the dealership
to maximize both the buying experience for the customer and the
profitability of the dealership.
The noise level in the work environment is occasionally loud.
Occasionally requires the ability to balance and push a 600+ lb.
Sales persons spend the majority of the day on their feet,
Is potentially exposed to battery acid, gasoline, chemical cleaning
materials or other toxic materials commonly found in a motor
vehicle service department.
Occasionally exposed to exhaust fumes or other airborne
Keywords: Ted Britt Auto Group, Alexandria , Sales Consultant, Sales , Dumfries, Virginia
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