System Services Representative - Culpeper / Harrisonburg, VA
Company: IBM Computing
Location: Alexandria
Posted on: January 26, 2023
Job Description:
IntroductionSystem Services Representatives are the primary
technical interface to clients for the coordination of hardware and
software support and delivery of operational services. Sound pretty
important? Absolutely! You will advise clients of preventive
maintenance, configuration, operation and environmental factors
which may drastically impact product performance or impair the
client's IT operation.Your Role and ResponsibilitiesThis position
will can be based out of Culpeper, VA or Harrisonburg, VAThis role
is an individual contributor responsible for on-site installation,
maintenance and repair of IBM and multi-vendor systems and
components, including hardware, networking products, software and
operating systems. You will be traveling (local) daily to client
sites. They are the primary technical interface to clients for the
coordination of hardware and/or software support and delivery of
operational services as required by the client. They advise clients
of preventive maintenance, configuration, operation and
environmental factors which may impact product performance or
impair client's IT operation. They may also perform service
activities such as systems assurance, installation planning,
account management, systems-level problem determination,
discontinuance and relocation of IBM and non-IBM systems and
products. They are accountable to ensure a high level of client
satisfaction with service delivery, technical support and
operational services for the client account(s). When critical
situations occur, they are the IBM technical interface to clients
and manage the situation until the problem is fixed. They have a
thorough understanding of, and are able to articulate, IBM's
technical support strategy. They are responsible for the technical
value relationship to protect revenue base and identify new
services opportunities.Required Technical and Professional
ExpertiseTechnical DiplomaAt least 2 yrs support service and
troubleshooting experienceEffective customer communicationAvailable
to travel for educationValid Driving LicensePreferred Technical and
Professional Expertise
- At least 2 years support service and troubleshooting
experienceAbout Business UnitIBM Systems helps IT leaders think
differently about their infrastructure. IBM servers and storage are
no longer inanimate - they can understand, reason, and learn so our
clients can innovate while avoiding IT issues. Our systems power
the world's most important industries and our clients are the
architects of the future. Join us to help build our leading-edge
technology portfolio designed for cognitive business and optimized
for cloud computing.This job requires you to provide your COVID-19
vaccination status with supporting documentation, where legally
permissible.Your Life @ IBMIn a world where technology never stands
still, we understand that, dedication to our clients success,
innovation that matters, and trust and personal responsibility in
all our relationships, lives in what we do as IBMers as we strive
to be the catalyst that makes the world work better.Being an IBMer
means you'll be able to learn and develop yourself and your career,
you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where
everyone can thrive whatever their personal or professional
background.Our IBMers are growth minded, always staying curious,
open to feedback and learning new information and skills to
constantly transform themselves and our company. They are trusted
to provide on-going feedback to help other IBMers grow, as well as
collaborate with colleagues keeping in mind a team focused approach
to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical
decisions everyday is essential to IBM becoming the catalyst for
progress, always embracing challenges with resources they have to
hand, a can-do attitude and always striving for an outcome focused
approach within everything that they do.Are you ready to be an
IBMer?This job requires you to provide your COVID-19 vaccination
status with supporting documentation, where legally
permissible.About IBMIBM's greatest invention is the IBMer. We
believe that through the application of intelligence, reason and
science, we can improve business, society and the human condition,
bringing the power of an open hybrid cloud and AI strategy to life
for our clients and partners around the world.Restlessly
reinventing since 1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest
technology and consulting employers, with many of the Fortune 50
companies relying on the IBM Cloud to run their business. At IBM,
we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for
you to join us on our journey to being a responsible technology
innovator and a force for good in the world.Location StatementIBM
offers a competitive benefits program which may include medical &
prescription drug coverage, dental, vision, mental health & well
being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours
paid vacation, life insurance, 401(k), financial counseling, and
the IBM Employee Stock Purchase Plan. IBM offers paid family
medical leave and disability benefits to eligible employees where
required by applicable law.The compensation range and benefits for
this position are based on a full-time schedule for a full calendar
year. The salary will vary depending on your job-related skills,
experience and location. Pay increment and frequency of pay will be
in accordance with employment classification and applicable laws.
For part time roles, your compensation and benefits will be
adjusted to reflect your hours. Benefits may be pro-rated for those
who start working during the calendar year.IBM will not be
providing visa sponsorship for this position now or in the future.
Therefore, in order to be considered for this position, you must
have the ability to work without a need for current or future visa
sponsorship.We consider qualified applicants with criminal
histories, consistent with applicable law.Being You @ IBMIBM is
committed to creating a diverse environment and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, pregnancy, disability, age,
veteran status, or other characteristics. IBM is also committed to
compliance with all fair employment practices regarding citizenship
and immigration status.
Keywords: IBM Computing, Alexandria , System Services Representative - Culpeper / Harrisonburg, VA, Sales , Alexandria, Virginia
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