Customer Service Representative (CSR)
Company: Threshold Marketing Inc.
Location: Alexandria
Posted on: May 15, 2022
Job Description:
Job DescriptionThe primary objective of the Customer Service
Representative (CSR) is to assist customers with account sign-up,
order processing, and providing accurate and timely responses to
inquiries, questions, or complaints with superior professionalism,
courtesy, and empathy.Our Customer Service Representative (CSR) is
an in-office position available to start immediately. Our firm is
aggressively abiding by all CDC, state, and local mandates to
ensure your health and safety, as well as our customers, are not
compromised.Customer Service Representative (CSR)
Responsibilities:
- Provide superior customer support through one-on-one meetings
and serve as the primary contact for future accounts
- Work cross-functionally with the technical and compliance
department to effectively escalate product and account-related
issues
- Initiate contact with a high level of potential customers daily
and convert a targeted percentage to new accounts
- Troubleshoot customer problems, identify root causes, and use
company tools and resources to determine how to resolve the
complaint appropriately and efficiently
- When unable to resolve issues in a reasonable amount of time,
expedite to the appropriate department and reach out to the Senior
Customer Service Manager for further training and coaching to
determine a solution and expand knowledge
- Update customer information and meticulously ensure accurate
entry of confidential customer information
- The Customer Service Representative (CSR) is an upstanding
example of our core values and believes in our commitment to
excellence carrying that throughout all customer interactions,
client meetings, brainstorming sessions, and projectsAs an organic
growth and future-focused organization, we always look towards the
future and hire top-tier candidates who possess a forward-thinking
mindset. Our goal is to provide superior mentorship, regular
coaching, and constructive feedback so that our team members have
the opportunity to become future managers and leaders in our
firm.Customer Service Representative (CSR) Qualifications:
- Previous experience in a customer service setting, including
hospitality, retail, or restaurant experience
- Possess excellent communication, interpersonal, and
active-listening skills
- Extremely punctual, dependable, and professional
- Have a positive mindset and thrive in team settingsEmployee
Perks:
- Competitive commission packages
- Career opportunities
- Close-knit, family-oriented team culture
- High-energy, entrepreneurial office environment
- Travel opportunities to places like Cabo, Las Vegas, and Cancun
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Keywords: Threshold Marketing Inc., Alexandria , Customer Service Representative (CSR), Sales , Alexandria, Virginia
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