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Front Desk Agent

Location: Stafford
Posted on: November 22, 2021

Job Description:


"We deliver a fun and welcoming fitness environment to help you lead your best life."

Located in Stafford Virginia, the Rouse Center (JRSSC) is a state-of-the-art 76,000 square foot facility that houses a 50-meter competition pool with movable bulkhead and seating for over 800 spectators, a 25-yard recreation pool, a warm-water wellness pool, a group exercise studio, fitness floor, a full-size basketball court, and a full-service cafe to serve guests.

The Rouse Center offers cycling, a variety of group exercise classes, swimming lessons, and lifeguarding. The center offers league play for adults in volleyball, basketball, Lil' Kickers soccer for children 18 months- 9 years, summer camps, clinics, classes, a J-Club kids' area for all those active kids ages 10 weeks -12 years old.

The Jeff Rouse Swim and Sports Center is managed by Eastern Sports Management (ESM) based in Fredericksburg, Virginia. ESM's management portfolio consists of venues in Virginia, Pennsylvania, and Tennessee.

The Jeff Rouse Swim and Sport Center is currently looking for Front Desk staff. The Front Desk staff provides the first point of contact for all guests at the Jeff Rouse Swim and Sport Center. The staff is member is expected to provide excellent guest service to all guests and to always display great knowledge of JRSSC programs. This part-time position reports directly to the Membership Director.


--- Greet guests and provide answers and directions as needed

--- Provide courteous and friendly guest service to all JRSSC guests

--- Register guests for leagues, camps, clinics, drop-ins, etc.

--- Be knowledgeable of all JRSSC prices, leagues, and events

--- Process payments accurately and efficiently

--- Maintain an accurate drawer count at the beginning and end of each shift

--- Drop an accurate shift report at the end of each shift

--- Operate multi-line phones

--- Fill out incident and accident reports and submit to proper Manager (Manager on Duty/Human Resources)

--- Record and file waivers and birthday party sheets

--- Maintain confidentiality with guest and employee information

--- Resolve all guest concerns and complaints and/or direct to appropriate Manager

--- Know and enforce JRSSC policies and procedures

--- Tour and register potential guest as members

--- Must have excellent communication skills, both verbal and written

--- Must be extremely professional in appearance, demeanor, and communication

--- Must have strong leadership skills

--- Must have excellent guest service skills

--- Must be detail-oriented and have outstanding organizational skills

--- Ability to maintain focus in a high-volume, fast-paced environment

--- Must be able to handle difficult and stressful situations

--- Able to multi-task and prioritize

--- Must be able to work well in a group setting

--- Able to remain calm and focused in emergency situations

--- Must be able to work irregular shifts to include nights, weekends, and holidays as needed

--- Perform other duties and responsibilities as needed, required, or assigned by the Member Services Coordinator and/or the General Manager


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: No prior experience or training.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual must have working knowledge of Microsoft Office (Word, Excel, Power Point, etc.). Upon hire and training, the individual must be able to successfully utilize the facility Member/Guest registration software and Timeclock software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

--- While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

--- The employee is frequently required to walk.

--- The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

--- The employee must occasionally lift and/or move up to 10 pounds.

--- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

--- The noise level in the work environment is usually moderate to loud.

Keywords: EASTERN SPORTS MANAGEMENT, Alexandria , Front Desk Agent, Sales , Stafford, Virginia

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