Sr. Director, Operations

Company: Crowley
Location: Alexandria
Posted on: May 3, 2025

Job Description:

Job Description - Sr. Director, Operations (USA0003E1)Job DescriptionDescription:We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately-held, U.S.-owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind, and Fuel services in 36 nations and island territories.By expanding and innovating our services, we have grown into a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet, with our core values of Integrity, Sustainability, and Drive guiding everything we do.To continue laying the groundwork, challenge what's possible, and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.SUMMARY: Responsible for directing, developing, implementing, and administering the operations strategy and objectives to ensure the achievement of the organization's goals and objectives. This position reports to the Program Director and National Science Foundation Logistics and Transportation Managers. Responsible for managing and coordinating the distribution functions of freight movement, including shipments to both domestic and international customers, distribution centers, warehouses, and more. This role ensures the safe, secure, transparent, and efficient transportation of personnel, equipment, and materials across air, land, and sea for the entire United States Antarctic Program.CONTINGENCY: This position is contingent upon contract award which is expected in the first quarter of 2025.GENERAL RESPONSIBILITIES: As the head of our program management supporting the United States Antarctic Program integrated supply chain, you'll orchestrate the seamless movement of cargo, fuel, and personnel across air, land, and sea for the entire USAP. Your responsibilities span from strategic planning to operational efficiency.Key Responsibilities:

• Strategic Vision: Develop and execute supply chain strategies, ensuring smooth operations across Port Hueneme, CA, and Punta Arenas, Chile staging locations, and additional nodes as required.
• Transparent Tracking: Provide freight and commodity status on cargo, fuel, and personnel movements, providing real-time visibility to stakeholders.
• Cost Optimization: Analyze costs and market data to create competitive rate offerings, while negotiating service contracts with vendors.
• Meet revenue and cost containment budget levels.
• Employee Development: Prioritize training and development for our team, setting performance objectives and fostering continuous improvement.
• Efficient Operations: Manage shipment schedules to maximize carrier utilization while resolving any operational issues. Work closely with other departments to ensure that operational service offerings meet customer requirements.
• Customer-Centric Approach: Align company interests with customer needs, identifying enhancement opportunities for efficient shipping and receiving.
• Financial Goals: Collaborate with senior leaders to meet financial objectives, improve customer relations, and enhance profit margins.
• Long-Term Planning: Establish comprehensive goals for performance and growth, ensuring efficient and economical outcomes.
• Establish performance objectives, internal/customer metrics, and continuous improvement opportunities.
• Experience managing implementation of quality assurance policies and procedures to promote continuous improvement, including identifying deficiencies, determining root causes, devising corrective actions, and implementing them in a timely manner to prevent recurrence.
• Experience managing project management activities, including establishing and maintaining work breakdown structures, integrated master schedules, establishing/monitoring/maintaining budgets, and implementation plans.
• Experience managing a fully integrated supply chain that includes cargo and personnel movement networks across air, land, and sea.
• Experience managing the maintenance of transportation equipment, including vehicles and equipment leases.
• Experience operating cargo staging.
• Experience managing the operation of aviation support facilities.QualificationsEDUCATION: Bachelor's degree in business, administration, transportation, logistics, or a related field; or a combination of post high school education equivalent experience equal to nine (9) years.EXPERIENCE: 10+ years' experience in operations.TECHNICAL PROFICIENCY:Proficient in Microsoft Office products, including Excel, Outlook, and Word. Knowledge of U.S. transportation, DOT regulations, and import/export regulations. Familiar with logistics and transportation principles, concepts, and methodologies including inventory management, moving product via various modes, cost analysis, and resource optimization. Knowledge of Transportation Management Systems and Warehouse Management Systems. Knowledge of IBM Maximo encouraged.COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report, and use data and other information concerning assigned activities. Ability to function effectively with, or as part of, a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity. Ability to apply skill sets and demonstrate proven experience developing, improving, and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Ability to analyze problems, synthesize ideas and contributions, present solutions for discussion, and facilitate and negotiate successful resolution. Ability to provide subject matter expertise, counsel, and effectively influence others at various levels within the organization. Knowledge of and ability to conduct need, trend, feasibility, and performance assessments. Knowledge of and ability to apply the concepts, principles, and practices of change management.OTHER: Travel required. Periodic travel to Antarctica, Chile, and other program stations may be required. Must have a valid and current Passport.JOB SCOPE: Position impacts multiple business units/segments.WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Extended use of a computer keyboard, viewing of a computer monitor, and the ability to sit for long periods of time. May be exposed to extreme conditions during site visits to include extreme cold weather. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels, and potentially dangerous equipment.ADDITIONAL: The Company does not discriminate against any individual in any condition of employment, including but not limited to the recruitment, hiring, training, compensation, and advancement in employment of qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.Primary LocationWork Locations:USA-VA-ALEXANDRIA CARLYLE BUILDING 2461 EISENHOWER AVE FLOOR 2 Alexandria 22331Job:OperationsOrganization:DFTS US 9036Schedule:Full-timeShift:Work Arrangement: Hybrid (Office/Remote) Employee
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Keywords: Crowley, Alexandria , Sr. Director, Operations, Professions , Alexandria, Virginia