CRM Business System Analyst with Security Clearance
Company: Leidos
Location: Washington
Posted on: April 28, 2024
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Job Description:
R-00133322 Description Looking for an opportunity to make an
impact? At Leidos, we deliver innovative solutions through the
efforts of our diverse and talented people who are dedicated to our
customers' successWe empower our teams, contribute to our
communities, and operate sustainablyEverything we do is built on a
commitment to do the right thing for our customers, our people, and
our communityOur Mission, Vision, and Values guide the way we do
businessIf this sounds like the kind of environment where you can
thrive, keep reading! Leidos seeks a CRM Business Systems Analyst
to support the Digital Solution, Incprogram. - The selected
candidate will have the ability to assist customers with Customer
Relationship Management (CRM) technical support issues as well as
consulting with customers on their business processes and the
relevant CRM software usage to meet those business process
requirements. - Onsite/In-office software consulting and software
support with occasional remote customer support in a demanding
Capitol Hill environment. - The ability to communicate effectively
with VIP customers is a plusPlease Note: - Must be able to work
onsite as needed in Washington, DC, up to 5 days a week some weeks,
with some potential for some remote work. - This is subject to
change based on Leidos, customer, and local government policy
related to Pandemic Remote WorkThe Challenge:--- Provide
consultation to help customers develop and modify system
configurations for leveraging Customer Relationship Management
(CRM) information systems (IQ) to achieve mission outcomes.
* Guide customers in formulating new sound business and related
technical processes as well as analyzing/optimizing current
processes.
* Coordination with customer business process owners and various
technology teams to ascertain/develop technical requirements and
user acceptance testing relating to CRM system functions including
but not limited to new data acquisition and system VIP output.
* Ability to multi-task while supporting VIP clients.
* Provide daily support for Intranet Quorum (IQ) product to
customers.
* Provide weekly reports and open tickets for each support or
consulting request from customers.
* Train Intranet Quorum (IQ) product to new customers as they
turnover in customer officesWhat Sets You Apart:--- Bachelor's
degree in related field with two or less (2-) years of relevant
experience , may consider more years of experience in lieu of
degree.
* Ability to learn proprietary CRM software.
* Basic knowledge of HTML and troubleshooting skills.
* Ability to clearly/concisely/effectively communicate in writing
or in verbal exchange with varying audiences.
* Ability to effectively synthesize clear explanations of complex
technical or business process to audiences with varying levels of
background and expertise.
* Two plus (2+) years of relevant experience with MS Office
products
* This position requires U.S Citizenship and be able to obtain and
maintain Public Trust Security Clearance You Might Also have:---
Familiarity with CRM software similar to Salesforce or Microsoft
Dynamics and associated business process.
* Advanced knowledge with MS Excel
* Familiarity with XML tags and parameter files
* Microsoft server 2016/2019 knowledge and experience
* Experience with Oracle/SQL
* One (1+) years of experience working in a Senator or
Congressman's office using IQ (Intranet Quorum)
* Experience with Technical Support ticket tracking We take care of
our employeesLeidos seeks the best and the brightest, and in
return, we invest in you, with an eye on your future, through
career advancement, growth opportunities and continuous improvement
via mentoring, formal and informal project management training and
assistance with obtaining pertinent certificationsWe challenge you
to help solve some of the world's toughest problems, and reward you
with a welcoming culture that recognizes the importance of a strong
work/life balance, as well as competitive compensation and benefits
We believe that diversity and inclusion make us all better and
offer the chance to have fun and make a differenceOriginal Posting
Date: 2024-04-17
While subject to change based on business needs, Leidos reasonably
anticipates that this job requisition will remain open for at least
3 days with an anticipated close date of no earlier than 3 days
after the original posting date as listed abovePay Range: Pay Range
$48,100.00 - $86,950.00 The Leidos pay range for this job level is
a general guideline only -and not a guarantee of compensation or
salaryAdditional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Alexandria , CRM Business System Analyst with Security Clearance, Professions , Washington, Virginia
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