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Business System Analyst

Company: Addison Group
Location: Alexandria
Posted on: November 16, 2023

Job Description:

Position: Business System Analyst

Location: Remote - EST

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Business Systems Analyst to join their team. Please contact us today to discuss this opportunity!

Required Qualifications:

  • Bachelor's degree and/or relevant technical training with preferred certification.
  • Three (3) to five (5) years of directly related experience.
  • Experience in solution architecture and quality assurance
  • Experience in project and system management.
  • Experience in reviewing and creating effective technical documents and project plans.
  • Understanding of customer experience/customer support and how the CRM can improve service.
  • Proven track record of driving software adoption and usage in a complex, multi-stakeholder environment.
  • Experience with production environment support, including receiving incidents and requests from end-users, analyzing them, and either responding to the end user with a solution or escalating it to the other teams
  • Prior experience working with data engineers and prototyping data transformations for reporting or analysis and investigating new datasets or issues in existing data to ensure data accuracy and reliability.
  • Strong understanding of software development processes and methodologies.
  • Excellent written and verbal communication skills.
  • Ability to design and conduct knowledge and skill-building trainings and demonstrations.
  • Ability to work independently, but also collaborate and work across other departments.
  • Ability to develop and maintain positive customer rapport.
  • Experience with Microsoft Dynamics and Microsoft PowerBI or similar systems preferred
  • Experience with dashboarding tools such as MS PowerBI that provide insights into data
  • contained within the CRM preferred

    Job Responsibilities:

    • Responsible for facilitating business process improvements and system enhancements
    • that focus upon service, quality, reliability, efficiency, and customer satisfaction
    • Work in a creative and fast-paced environment, to review and report on project status and work closely with management to address potential process and system constraints, barriers, and bottlenecks
    • Administer, research, triage and resolve production and other environment system bugs and change tickets
    • Act as a liaison between business units and Technology Team to manage input from cross-functional sources to research and address business or systems requirement issues
    • Collaborate with Director, Technology Services and IT vendors to translate business requirements to technical specifications or designs
    • Serve as lead accountability manager for interdepartmental initiatives, ensuring responsible parties meet deliverables and deadlines for timely project completion
    • Analyze, refine and document complex system user requirements including functional objectives of system, data sources and availability, report requirements and cross-system integration requirements
    • Set up project plans, troubleshoot and resolve critical problems, and maintain oversight of all tasks related to systems projects
    • Provide oversight and prioritization on project tasks
    • Facilitate business process or system enhancements for Enterprise Systems such as
    • Salesforce CRM, iPhiCore, and Microsoft Dynamics
    • Make minor modifications to Salesforce CRM, at the discretion the system owner
    • Identify risks, system gaps, and opportunities to improve the overall system and processes
    • Coordinate resources in collaboration with IT and Program teams to perform User Acceptance Testing (UAT)
    • Create and maintain dashboards and reports
    • Participate in the evaluation of new technologies to ensure the technology architecture and data analysis and visualization tools are in line with the company's evolving business intelligence needs
    • Manage multiple conflicting priorities while supporting the various process owners
    • Assist management in various projects, as needed

      Why Choose Addison Group?

      A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero's 2012 Best of Staffing winner for both Client and Candidate service.

      Why choose Addison Information Technology?

      Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

      Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

      Permanent Employment: Many of Addison's Information Technology job openings lead to potential permanent employment

      Connections: You connect directly with hiring managers from renowned organizations

      Options: You are presented multiple employment options near your home

      Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

      Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

      IND 005010

Keywords: Addison Group, Alexandria , Business System Analyst, Professions , Alexandria, Virginia

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