Help Desk Technician

Company: Tiag
Location: Alexandria
Posted on: March 19, 2023

Job Description:

TIAG is now hiring an experienced Help Desk Technician to join our team at Fort Belvoir. This is an onsite position that will require a Secret level security clearance to be processed before starting work.

Position Responsibilities:

• Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
• Perform computer troubleshooting and setup process requiring multiple detailed processes and procedures.
• Write/document detailed troubleshooting results in help desk ticket tracking.
• Pull computer/server log files and send them to Tier 3 support for further diagnosis.
• Multi-task 3-5 concurrent computer support activities with detailed processes.
• Recall from memory in a timely manner established computer support techniques.
• Up to 5% Local Travel may be required for this position.
• As needed, perform troubleshooting for computer break-fix processes and software upgrades. Required Experience:
  • 2+ years related experience in a Help Desk role, preferably healthcare environment experience.
  • Experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
  • Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
  • Experience working with PC software and troubleshooting
  • An understanding of the military community
  • Ability to obtain a Secret Clearance
  • Strong PC software and troubleshooting skills
  • Experience using Windows and Microsoft Office Products
  • Bachelor's Degree or 2 years of experience
  • IAT Level II or IAM Level I required (ex. Security+)
  • Computing Environment Certification such as CompTIA A+, CCNA, or Net+ or other Windows Environment Certification is required to start.
    
    TIAG is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.

Keywords: Tiag, Alexandria , Help Desk Technician, Professions , Alexandria, Virginia