Work Control Clerk / General Clerk III - Service Order Dispatcher
Company: TechFlow, Inc
Location: Patuxent River
Posted on: June 25, 2022
The Work Control Clerk / General Clerk III-Service Order
Dispatcher (Work Control) position primarily receives, records, and
distributes work orders to service crews upon customers' requests
for repairs and maintenance. This is a highly responsible and
detailed clerical position essential to the successful completion
of the operations. Work involves proficiency in the utilization of
Maximo (an online government database program), distribution of
information and messages by direct personal, written, or telephone
contact. Work is performed under general supervision according to
Must be knowledgeable in current office equipment and standard
business computer programs and proficient in Maximo.
Records information, such as name, address, article to be repaired,
or service to be rendered. - Distinguish tickets in the query and
assigns them to the correct department.
Prepares work orders and distributes to service crew, schedules
service calls and dispatches service crew.
Relay messages and special instructions to mobile crews and other
departments using a two-way radio.
Schedules and dispatches all preventative and cyclic maintenance
work orders as well.
Inputs technician's time and notes in the ticket.
Close out tickets by putting them in a completed status with
detailed notes for documentation.
Calls or writes the customer to follow up and ensure satisfactory
performance of service.
Troubleshoot any discrepancies or researches complex work orders
Keeps record of service calls and work orders by maintain proper
filing of completed work orders. - Communicate regularly with
Public Safety, EMS Personnel, Fire Department, Public Works and
other agencies to assist mechanics with gaining access to
Issue and sign out keys for Active Duty Military personnel and
other Government Officials.
Maintain a key log.
Sign and issue building turnovers to new barracks and other
Government building recently re-keyed. Operates standard office
equipment such as computers, typewriters, and copiers.
Assists in compiling reports related to the unit's activities.
May interact with vendors in matters regarding supplies and
Performs other related duties, as assigned, for the purpose of
ensuring the efficient and effective functioning of the wo
Must have 2+ years in a related administrative position or formal
vocational/technical training in office work.
High School Diploma or GED
May require lifting and moving as much as 25 pounds with assistance
Valid driver's license is required.
Ability to obtain and maintain access to military installations
What We Do
EMI is an industry-leading provider of DOD base operation support
services, facilities maintenance, logistics, and IT support. EMI
consistently delivers cost-saving through best value innovations
and quality service that exceeds our clients' expectations.
What Sets Us Apart
The Right Partner: EMI has grown by gaining our customers' trust
and our employees' loyalty. We've successfully performed over 60
service contracts, and we understand the unique challenges facing
today's military. We offer exceptional responsiveness and a strong
commitment to customer satisfaction. We demonstrate this commitment
by consistently earning some of the highest customer satisfaction
ratings in the industry.
The Right Team: The EMI team includes over 250 high-achieving
professionals, administrative and trades personnel deployed in
various locations throughout the United States. At times, we
augment our in-house capabilities with proven and capable business
The Right Approach: EMI brings vast expertise and proven solutions
to augment our clients' operations. We provide a platform that
delivers seamless mission support and exceptional customer service
in a very cost-effective and repeatable solution. Generous benefits
package consistent with Collective Bargaining Agreement
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Keywords: TechFlow, Inc, Alexandria , Work Control Clerk / General Clerk III - Service Order Dispatcher, Professions , Patuxent River, Virginia
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