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Courier Dispatcher

Company: Washington Hospital, Inc., Mary
Location: Fredericksburg
Posted on: January 15, 2022

Job Description:

Start the day excited to make a difference---end the day knowing you did. Come join our team.

Job Summary:

The Courier Dispatcher evaluates the courier requests for service from MWHC Health System and participating physician practices. The dispatcher performs a full range of radio and telephone operational duties to ensure efficient response time and cost effective use of resources. This position is also responsible for providing exceptional customer service to internal and external customers. The incumbent in this position will support the mission, vision, values and strategic initiatives of MWHC Health System and must demonstrate a commitment to quality service to patients, physicians, the public and coworkers.

Essential Functions & Responsibilities:

* Evaluate requests for pickup service.
* Dispatch available couriers or outside courier service to assure completion of all assignments.
* Assure response to all STAT pickups within established parameters.
* Assure response to other calls on the next available in-route courier.
* Answer and document telephone calls from clients and Associates, dealing with courier concerns / needs.
* Receive and fill client supply orders and assure timely delivery of supplies.
* Assists with the development of all courier routes, ensuring the most efficient use of resources, creating a positive financial impact.
* Assure adequate staffing and scheduling to cover all routes and shifts as necessary to ensure client satisfaction and retention of business.
* Provide guidance and assistance to the couriers involving routing problems, such as accident re-routing and closed roads, or any other problem encountered.
* Ascertain those couriers with continual problems and make recommendations to Courier Services Supervisor when courier changes should be implemented.
* Communicate specimen integrity violations by clients to Marketing.
* Report any client dissatisfaction to Marketing as soon as possible.
* Understand and assist with training others on infectious materials shipping, handling, and clean up.
* Oversee the scheduling of all maintenance, service and repair needs of all fleet vehicles to minimize impact on the department and protect the financial investment in materials.
* Maintain patient confidentiality at all times.
* Adhere to all compliance policies and procedures as they pertain to clients and business aspects.
* Performs other duties as assigned.


* High School diploma or equivalent required.
* Must have an acceptable driving record, and a valid Virginia State Drivers's License.
* Must possess excellent customer service skills.
* Previous telephone customer service experience preferred.
* Effective interpersonal and communication skills are required including the ability to send and receive 2-Way calls, as well as text message.
* Strong computer skills relevant to the position are required.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords: Washington Hospital, Inc., Mary, Alexandria , Courier Dispatcher, Professions , Fredericksburg, Virginia

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