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Tier 1 Help Desk Technician

Company: Ashley Furniture HomeStore
Location: Fredericksburg
Posted on: November 19, 2021

Job Description:

Job OverviewTT&C One, LLC dba Ashley Furniture HomeStore is now looking for a Tier 1 Help Desk Technician to join our team to help support our internal users and aid in our continued growth. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate within the work environment and provide a solution to their technical problems quickly and professionally. If you are looking to be part of a dynamic, world-class winning team, then TT&C One, LLC may be the perfect fit.TT&C One, LLC is an umbrella company that operates T & T Distribution, Trivett's Furniture and is a licensee operating 11 Ashley HomeStores. We are proud to be the premier furniture company in Virginia and one of the "Big 10" Ashley licensees.Responsibilities

  • Manage help desk tickets in a timely manner
  • Respond to user issues via phone, email and remote desktop
  • Provide user assistance in the operation of hardware and software
  • Document user interactions in the help desk application
  • Run diagnostics to resolve user reported issues
  • Escalate issues to vendors, service providers and Level 2 Help Desk Technicians
  • Install, make changes, and repair computer hardware and software
  • Follow-up with users to ensure issues are resolvedRequirements:
    • Experience working in a help desk environment
    • Flexibility to work a variety of shifts & schedules as well as be on-call at times
    • Flexibility to travel within 100 mile radius to store locations
    • Microsoft Certifications preferred
    • Proficiency with Windows PC's, Servers & Term Servers
    • MAC and IOS experience is a plus
    • Excellent oral & written communication skills
    • Detail oriented in order to keep detailed notes on tickets
    • Highly organized to keep help desk tickets order
    • Ability to diagnose and resolve basic computer technical issuesPay:
      • $16 - $18 hourlyBenefits:
        • Extensive training and mentoring
        • Health and dental insurance
        • 401K
        • Paid vacation time
        • Many growth opportunities!Ya7TchdbxX

Keywords: Ashley Furniture HomeStore, Alexandria , Tier 1 Help Desk Technician, Professions , Fredericksburg, Virginia

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