AlexandriaRecruiter Since 2001
the smart solution for Alexandria jobs

Tier 1 Help Desk Technician

Company: Ashley Furniture HomeStore
Location: Fredericksburg
Posted on: November 19, 2021

Job Description:

Job OverviewTT&C One, LLC dba Ashley Furniture HomeStore is now looking for a Tier 1 Help Desk Technician to join our team to help support our internal users and aid in our continued growth. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate within the work environment and provide a solution to their technical problems quickly and professionally. If you are looking to be part of a dynamic, world-class winning team, then TT&C One, LLC may be the perfect fit.TT&C One, LLC is an umbrella company that operates T & T Distribution, Trivett's Furniture and is a licensee operating 11 Ashley HomeStores. We are proud to be the premier furniture company in Virginia and one of the "Big 10" Ashley licensees.Responsibilities

  • Manage help desk tickets in a timely manner
  • Respond to user issues via phone, email and remote desktop
  • Provide user assistance in the operation of hardware and software
  • Document user interactions in the help desk application
  • Run diagnostics to resolve user reported issues
  • Escalate issues to vendors, service providers and Level 2 Help Desk Technicians
  • Install, make changes, and repair computer hardware and software
  • Follow-up with users to ensure issues are resolvedRequirements:
    • Experience working in a help desk environment
    • Flexibility to work a variety of shifts & schedules as well as be on-call at times
    • Flexibility to travel within 100 mile radius to store locations
    • Microsoft Certifications preferred
    • Proficiency with Windows PC's, Servers & Term Servers
    • MAC and IOS experience is a plus
    • Excellent oral & written communication skills
    • Detail oriented in order to keep detailed notes on tickets
    • Highly organized to keep help desk tickets order
    • Ability to diagnose and resolve basic computer technical issuesPay:
      • $16 - $18 hourlyBenefits:
        • Extensive training and mentoring
        • Health and dental insurance
        • 401K
        • Paid vacation time
        • Many growth opportunities!Ya7TchdbxX

Keywords: Ashley Furniture HomeStore, Alexandria , Tier 1 Help Desk Technician, Professions , Fredericksburg, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Alexandria RSS job feeds