Tier 1 Help Desk Technician

Company: Ashley Furniture HomeStore
Location: Fredericksburg
Posted on: November 19, 2021

Job Description:

Job OverviewTT&C One, LLC dba Ashley Furniture HomeStore is now looking for a Tier 1 Help Desk Technician to join our team to help support our internal users and aid in our continued growth. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate within the work environment and provide a solution to their technical problems quickly and professionally. If you are looking to be part of a dynamic, world-class winning team, then TT&C One, LLC may be the perfect fit.TT&C One, LLC is an umbrella company that operates T & T Distribution, Trivett's Furniture and is a licensee operating 11 Ashley HomeStores. We are proud to be the premier furniture company in Virginia and one of the "Big 10" Ashley licensees.Responsibilities

• Manage help desk tickets in a timely manner
• Respond to user issues via phone, email and remote desktop
• Provide user assistance in the operation of hardware and software
• Document user interactions in the help desk application
• Run diagnostics to resolve user reported issues
• Escalate issues to vendors, service providers and Level 2 Help Desk Technicians
• Install, make changes, and repair computer hardware and software
• Follow-up with users to ensure issues are resolvedRequirements:
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts & schedules as well as be on-call at times
  • Flexibility to travel within 100 mile radius to store locations
  • Microsoft Certifications preferred
  • Proficiency with Windows PC's, Servers & Term Servers
  • MAC and IOS experience is a plus
  • Excellent oral & written communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep help desk tickets order
  • Ability to diagnose and resolve basic computer technical issuesPay:
    • $16 - $18 hourlyBenefits:
      • Extensive training and mentoring
      • Health and dental insurance
      • 401K
      • Paid vacation time
      • Many growth opportunities!Ya7TchdbxX

Keywords: Ashley Furniture HomeStore, Alexandria , Tier 1 Help Desk Technician, Professions , Fredericksburg, Virginia