Experience Design Researcher
Company: Genworth
Location: Richmond
Posted on: May 12, 2025
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Job Description:
POSITION TITLE
Exper ience Design Research er
LOCATION
This position is available to Virginia residents as Richmond or
Lynchburg, VA Hybrid in-office applicants or remote applicants
residing in states/locations under Eastern or Central Standard
Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia,
Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine,
Maryland, Massachusetts, Michigan, Minnesota, Mississippi,
Missouri, Nebraska, New Hampshire, New Jersey, New York, North
Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island,
South Carolina, South Dakota, Tennessee, Texas, Virginia,
Washington DC, Vermont, West Virginia or Wisconsin.
At Genworth, w e empower families to navigate the aging journey
with confidence. We are compassionate, experienced allies for those
navigating care with guidance, products , and services that meet
families where they are. Further, we are the spouses, children,
siblings, friends, and neighbors of those that need care-and we
bring those experiences with us to work in serving our millions of
policyholders each day .
We apply that same compassion and empathy as we work with each
other and our local communities. Genworth values all perspectives,
characteristics, and experiences so that employees can bring their
full, authentic selves to work to help each other and our company
succeed. We celebrate our diversity and understand that being
intentional about inclusion is the only way to create a sense of
belonging for all associates. We also invest in the vitality of our
local communities through grants from the Genworth Foundation,
event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our
interactions:
Make it human. We care about the people that make up our customers,
colleagues, and communities.
Make it about others. We do what's best for our customers and
collaborate to drive progress .
Make it happen. We work with intention toward a common purpose and
forge ways forward togethe r .
Make it better. We create fulfilling purpose-driven careers by
learning from the world and each othe r.
YOUR ROLE
In your role as an Exper ie nce Design Research er, you will be a
part of Genworth's Exper ie nce Design Team . The XD team is a part
of Genworth's Customer Experience Solution Delivery organization .
This organization is responsible for managing and optimizing the
entire U S Life Insurance Customer Journey Experience . You will pl
ay a critical role in mapping out customer sub - journeys ,
validating hypothesis , and informing the business of customer
needs . In this role, you will serve as a strong customer advocate
and a thought leader of human-centered design research. The
insights that you generate will foster a customer-centric mentality
throughout the enterprise.
WHAT YOU WILL BE DOING
MUST HAVE / WHAT YOU BRING
NICE TO HAVE
Employee Benefits & Well-Being
The base salary pay range for this role starts at a minimum rate of
$ 80,200 up to the maximum of $158,400. In addition to your base
salary, you will also be eligible to participate in an incentive
plan. The incentive plan is based on performance and the target
earning opportunity is 10% of your base compensation. The final
determination on base pay for this position will be based on
multiple factors at the time of this job posting including but not
limited to geographic location, experience, and qualifications to
ensure pay equity within the organization.
Keywords: Genworth, Alexandria , Experience Design Researcher, Other , Richmond, Virginia
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