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Customer Support Associate

Company: VirtualVocations
Location: Alexandria
Posted on: July 9, 2024

Job Description:

A company is looking for a Customer Support Associate in Canada for a remote position.



Key Responsibilities:

Field common first response customer and patient cases, ensuring timely responses and resolutions
Cover urgent-ticket shifts to assist providers in immediate need
Collect information from customers and escalate complex cases to Senior Customer Support Associates


Required Qualifications:

Bachelor's degree or equivalent experience
1+ years of experience in customer service, customer-facing, or healthcare environments preferred
Familiarity with Salesforce & Jira platforms is highly preferred

Keywords: VirtualVocations, Alexandria , Customer Support Associate, Other , Alexandria, Virginia

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