Boat Captain FT (100Ton) - City Cruises Alexandria
Company: Hornblower
Location: Alexandria
Posted on: November 16, 2023
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Job Description:
City Cruises is seeking a Boat Captains (Full Time) for our
Marine operation in Alexandria. About Us: City Experiences passion
is to provide amazing experiences on land and water. Our 40- year
success through organic growth and acquisitions has resulted in a
portfolio of over 25+ brands that welcome upwards of 30 million
guests/riders annually. If youre an enthusiastic team player who
thrives in an environment where communication, creativity, and
cooperation are encouraged, this may just be the opportunity for
you. About the Opportunity: Captains greet all guests and ensure
each guest is attended to in an appropriate manner ensuring
consistently high levels of safety, quality, service, and guest
satisfaction while maintaining a high level of profitability.
Essential Duties & Responsibilities: Cruise Execution Rotate as
cruise captain on cruises and ensure adherence to procedures
detailed in the Product Management Guide. This includes thorough
pre-cruise preparation, adherence to cruise scripts, supervision of
crew, proper piloting of vessel, adherence to all Coast Guard rules
and regulations, and guest satisfaction Gather pertinent cruise
event details from the other departments to ensure special guest
requests are fulfilled thereby ensuring complete guest satisfaction
Conduct pre-cruise meetings and communicate to crew all necessary
information regarding the cruise (special needs, boarding
procedures, etc.) Ensure that staff and guests adhere to all safety
standards and procedures Participate in the execution of the Safety
Program, including emergency drills Participate in the proper
maintenance of all ships systems and boarding facilities including
but not limited to gangways, diesel, hydraulic, pneumatic,
electrical, water (potable, raw, black, and gray), fire
suppression, communications, and navigation Ensure adherence to
Coast Guard rules and regulations, and other federal and local
rules and regulations Ensure strict compliance to Emergency
Response Plan Execute other projects as assigned by management
Operations Team Management Recruit non-exempt operations staff
(crew) when necessary to fill vacant positions Deliver training to
new crew Schedule crew according to staffing matrix Adhere to
Companys performance management guidelines for all discipline and
termination situations Recommend to Marine Management the promotion
of crew to full-time annual positions Develop positive working
relationships with city department heads and peers Develop strong
teamwork within the staff Guest Service Resolve guest problems in
conjunction with the on-duty Restaurant Manager utilizing strong
guest service skills and exercising effective communication skills
in keeping with company objectives and guest retention Oversee the
implementation and execution of safety programs in accordance with
Coast Guard regulations and established Company policies
Administration Complete all shift records: checklist, logbook,
payroll, and documentation of safety training Ensure that incident
reports are completed accurately and promptly Participate in
administration of payroll system including scheduling, checking,
transmitting and processing Execute collateral duties as assigned
by Marine Management: uniforms, crew training, safety training,
recruiting, scheduling crew and routine vessel maintenance Schedule
crew work periods to achieve maximum payroll efficiency Attend all
scheduled meetings Assist in accounting assistance including
invoice processing Additional Duties as assigned Requirements and
Qualifications: High school diploma or equivalent required Must
currently possess 100 ton license with a satisfactory record
Minimum of five (5) years of marine experiencepreferably to include
two (2) years as a captain with an outstanding record Detailed
working knowledge of all ships systems and their proper
maintenance: gangways, diesel, hydraulic, pneumatic, electrical,
water (potable, raw, black, and gray), fire suppression,
communications, and navigation Must be able to operate vessel in
accordance with all Coast Guard rules and procedures Vessel
handling and navigation knowledge required Able to communicate
effectively in oral and written form Able to effectively deal with
internal and external guests some of whom will require high levels
of patience tact and diplomacy Ability to establish and maintain
effective working relationships Ability to analyze and solve
problems Demonstrated ability to manage multiple priorities/tasks
Proficient knowledge of Microsoft Office applications (especially
Word & Excel) The RESPECT Service System embodies City Experiences
mission, vision, values and operating principles. By creating a
company culture that puts RESPECT at its core, we believe it will
drive us to achieve our goal of becoming a Global Experiences and
Transportation Leader. The Company is proud to be an Equal
Employment Opportunity and Affirmative Action employer. We prohibit
discrimination and or/harassment of any type, including but not
limited to discrimination and or harassment based upon race,
religion, religious creed, color, national origin, ancestry,
citizenship, sex, sexual orientation, gender, gender identity,
gender expression, age, pregnancy or relation medical conditions,
childbirth, breastfeeding, parental status, veteran and/or military
statue, disability (physical or mental) medical condition, genetic
information or characteristics, political affiliation, domestic
violence survivor status, marital status, or other characteristics
prohibited by federal, state, or local law. Additional, the Company
participates in the E-Verify program in certain locations.We
encourage qualified applicants with arrest and conviction records
to apply.PandoLogic. Keywords: Boat Captain, Location: Alexandria,
VA - 22303 , PL: 582293388
Keywords: Hornblower, Alexandria , Boat Captain FT (100Ton) - City Cruises Alexandria, Other , Alexandria, Virginia
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