Operations Support Specialist
Company: Center for Human Capital Innovation
Posted on: November 16, 2023
Job DescriptionJob Description
Position: Operations Support Specialist
Position Available: Immediately
Closing Date: Open Until Filled
Compensation: - Salary, Benefits, and Bonuses
Position Location: - Washington DC Metro area (and home office)
Position Overview: - CHCI is a dynamic, growing small business and
is looking for the ideal person to join our team of consulting
professionals to support the operations of the company. - The
Operations Support Specialist (OPS) will work closely with the
Chief Management Officer. The OPS is a versatile role that
contributes to the overall efficiency and effectiveness of an
organization by providing essential administrative and logistical
support. The OPS will help ensure that various operational
functions run smoothly, allowing other departments to focus on
their core responsibilities.
Principal Responsibilities: The Operations Support Specialist plays
a crucial role in ensuring the smooth functioning of various
operational aspects within an organization. Responsibilities
include but are not limited to:
- - - - - - - Administrative Support:
o - - Managing and maintaining office supplies, equipment, and
o - - Assisting in the creation and distribution of internal
communications, memos, and other communication.
o - - Handling routine clerical tasks like data entry, filing, and
o - - Support programs in document management, creation, and
- - - - - - - Logistics and Coordination:
o - - Coordinating meetings, events, and appointments, including
scheduling, booking venues, and preparing meeting materials.
o - - Managing travel arrangements and itineraries for employees. -
- - - - - - - Communication Support:
o - - Serving as liaison between different departments or teams,
facilitating effective communication.
o - - Managing incoming and outgoing communications, including
emails, phone calls, and mail.
o - - Assisting in the preparation of presentations and reports for
o - - Supporting website request
- - - - - - - Project Assistance:
o - - Providing support for various projects by tracking progress,
gathering data, and generating reports.
o - - Assisting project managers in meeting deadlines and ensuring
project tasks are completed efficiently.
- - - - - - - Data Management and Reporting:
o - - Collecting and organizing data related to operations and
o - - Preparing regular reports, dashboards, and performance
metrics to support decision-making processes.
- - - - - - - Process Improvement:
o - - Identifying inefficiencies in operational processes and
o - - Collaborating with team members and managers to implement
- - - - - - - Customer Service:
o - - Providing support to internal and external stakeholders by
addressing inquiries, resolving issues, or directing them to the
appropriate department or person.
o - - Ensuring a high level of customer service in daily
- - - - - - - HR Support
o - - Assisting in the onboarding process for new employees,
including orientation and training logistics.
o - - Preparing training materials and schedules.
- - - - - - - Budget Monitoring:
o - - Assisting in monitoring and managing departmental budgets,
including tracking expenses and identifying cost-saving
o - - Supporting team members with expense reports and
- - - - - - - Technology and Systems Support:
o - - Providing support for office technology and software
o - - Assisting employees with technical issues or coordinating
with IT support as needed.
- - - - - - - Cross-functional Collaboration:
o - - Collaborating with HR, IT, finance, and other departments to
ensure efficient operations.
o - - Supporting HR initiatives such as recruitment, employee
engagement, and benefits administration, when necessary.
Aptitudes / Education / Experience. The OPS must have proven the
following types of aptitudes, education, and work experiences:
- - - - - - - Undergraduate degree in a related discipline from an
accredited university; an advanced degree is preferred.
- - - - - - - Five to Six years of experience in Administrative
- Advanced communications skills
- - - - - - - Advanced skills in MS Office Suite, with expertise in
Excel to include the ability to develop formulas, charts, and
spreadsheets that clearly present data to facilitate
decision-making by management.
- - - - - - - Detail-oriented, with the ability to spot trends and
- - - - - - - Self-motivated to work productively and
- - - - - - - Ability to work with a diverse group of
- - - - - - - Ability to stay calm under pressure when working in a
Security Clearance: - Candidates must have the ability to pass a
basic background check
Local travel within the DC Metro area will be needed
Keywords: Center for Human Capital Innovation, Alexandria , Operations Support Specialist, Other , Alexandria, Virginia
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