Call Center Specialist

Company: National Center for Missing & Exploited Children
Location: Alexandria
Posted on: September 15, 2023

Job Description:

Intern - Call Center/AMBER Alert Project

POSITION: Missing Children Division Intern - AMBER Alert Project

DIVISION: Missing Children Division (MCD)

LOCATION: Alexandria, Virginia or Lake Park, Florida

SEMESTER: Fall 2023

NOTE:

If the application deadline date has been reached and positions are still posted, please continue to apply as positions are still available and we are still accepting applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Interns will be assigned to the Call Center Manager and will fulfill one or more of the following duties with the potential to take on additional responsibilities:

• Provide technical assistance to help with AMBER Alert data and statistics
• Liaise with law-enforcement and state agencies to help obtain information about AMBER Alert cases
• Organize case information and maintain a working case file containing documentation of all activities as well as materials.
• Perform searches in open source, news articles and social media platforms
• Support with maintaining updated information in the case management database
• Assist with NCMEC data projects
• Assist with additional Call Center projects SKILLS, KNOWLEDGE, AND ABILITIES:
  • Completed at least two (2) years of college with a concentration in Criminal Justice, Sociology, Psychology or related field
  • Minimum GPA of 3.0 on a 4.0 scale
  • Demonstrated ability to analyze written materials
  • Ability to perform searches in open source and social media platforms
  • Excellent verbal and written communication skills
  • Ability to handle and maintain the confidentiality of highly sensitive information SALARY:
    
    Internships are unpaid, however Interns will have the opportunity to acquire knowledge and hands-on experience and will receive academic credit through an approved program of their college/university. Interns will be reimbursed for parking or public transportation expenses.
    
    HOURS:
    
    The Missing Children Division Intern is required to work a minimum of 20 hours per week, between 8:00 A.M. and 5:00 P.M., Monday through Friday. Based on necessity and the intern's performance there may be the opportunity to work over the course of multiple semesters/seasons. Interns will be excused to attend internship program functions and for academic holidays or vacations.
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    The National Center for Missing and Exploited Children is an EO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    The National Center for Missing and Exploited Children is an EO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
    
    Other details
    • Pay Type Hourly
    • Employment Indicator Internship
      
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Keywords: National Center for Missing & Exploited Children, Alexandria , Call Center Specialist, Other , Alexandria, Virginia