Member Services Specialist

Company: ROCS
Location: Alexandria
Posted on: May 27, 2023

Job Description:

We are an energetic national nonprofit organization that supports an industry that serves over 150 million Americans every day. We are seeking a highly organized, team-oriented, and customer service focused Membership & Exhibits Coordinator. This position maintains an important role by contributing to every event the department manages while working with a wide variety of supplier members who range from exciting new start-ups to fortune 500 companies. The essential duties of this position are delivering outstanding customer service, both internally and externally, and providing logistical support for supplier members and events or trade shows. The ideal person for this position will have an enthusiasm for working in the events space and is interested in a customer facing role.*Responsibilities of the Membership & Exhibits Coordinator:** Serve as primary liaison for new supplier members* Collaborate with marketing to develop and manage membership renewal campaigns* Manage trade show non-exhibiting supplier registration* Serve as project lead for B2B virtual events* Assist with supplier committees and board selection and maintenance* Assist Director of Supplier Relations with supporting our premier level of supplier membership, during events and activities* Assist with invoicing and collections for membership-related products and services* Update supplier member collateral and website as needed* Other duties as assigned* Serve as the account manager for the New Exhibitor Area (-200 companies)* Manage booth selection communications cycle* Support and service exhibiting companies by answer questions via email, phone and on-site* Assist with invoicing and collections for exhibits-related items* Other duties as assigned*Requirements of the Membership & Exhibits Coordinator:** Bachelor's degree required* 2+ years' experience administrative and/or customer service experience* Excellent interpersonal, verbal, and written communication skills and proven ability to communicate effectively* Demonstrated project management skills* Superior attention to detail* Customer-first attitude and excellent customer service skills* Ability to work on a high-performing team within a collaborative environment* Excellent computer skills, specifically Microsoft Suite tools#NOTGAJOBJob Type: Full-timePay: $54,000.00 - $62,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Health insurance* Paid time off* Vision insuranceExperience level:* No experience neededWeekly day range:* Monday to FridayWork setting:* In-personAbility to commute/relocate:* Alexandria, VA: Reliably commute or planning to relocate before starting work (Required)Application Question(s):* How many years of Nonprofit/Association experience do you have?Education:* Bachelor's (Required)Work Location: In person

Keywords: ROCS, Alexandria , Member Services Specialist, Other , Alexandria, Virginia