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IT Support Team Lead

Company: General Pants
Location: Alexandria
Posted on: March 19, 2023

Job Description:

Alquemie Group is a house of brands that include General Pants, SurfStitch, Ginger & Smart, National Geographic Apparel and LEGO Certified Stores --- and more in the pipeline!With passion and precision at the heart of everything we do, this role is responsible for partnering and coaching leaders across the Alquemie Group business to work towards our best practice standards.About the role:As the Help Desk Manager, you love a challenge when it comes to resolving user's technical woes, and you do it oh so well.You are clear on what success looks likes in your role and the values that play a key part in your success. Our values are part of our DNA and influence everything we think, say, and do. As a leader, you inspire and influence your team to live by the values, leading with clarity, commitment, and high energy to drive exemplary results for the team, business, and customer.

  • Manage the support function for Alquemie Group Holdings' of the internal Helpdesk team
  • Oversee the Incident Management process, ensuring that all incidents are accurately logged within the incident management system, and addressed within a timely manner
  • Ensure that support coverage meets the needs of the business
  • Visit stores and warehouses when required for troubleshooting or housekeeping purposes
  • Participate in on-call help desk support after hours on a rotating schedule
  • Document accurately in detail all reported problems, queries, or tasks in the incident management system (Zendesk)
  • Keep across the latest technologies and make recommendations help drive continuous improve of the IT function.About you:
    • 2 years' experience in a similar role
    • Sound communication skills, with the ability to effectively manage face to face & remote stakeholders
    • Desktop/Laptop Hardware troubleshooting
    • iOS and Android Support
    • Window and MACOS troubleshooting
    • O365 experience
    • Experience with POS hardware and peripherals
    • Working with Active Directoryand Azure Active Directory
    • VOIP Telephony Support
    • Experience with the Apparel21 POS and ERP
    • Retail experience desirableWhy join us:At Alquemie Group, we believe in creating a supportive and inclusive environment that promotes and celebrates individuality and an entrepreneurial spirit.
      • YOU Days - extra day/s off that increase with each year of tenure
      • Birthday Day off - what better way to celebrate your birthday than an extra day of leave!
      • Diverse career paths - it's over to you!
      • Staff discount - between 20% - 50% across all Alquemie Group Brands!
      • Training and development - we want you to grow and get the most out of your roleIf you have made it to the bottom, know and love the brand and want to get on board, then we would love to hear from you! We move fast!You must have full working rights and be Sydney based.

Keywords: General Pants, Alexandria , IT Support Team Lead, Other , Alexandria, Virginia

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