Senior Call Center Service Representative (SCA)
Company: Peraton
Location: Alexandria
Posted on: March 19, 2023
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Job Description:
Peraton is seeking a Call Center Service Representative to join
our team of qualified, diverse individuals. The ideal candidate
will provide external user support and technical issue resolution
to pro se inventors, patent agents, attorneys and paralegals
concerning the use of the U.S. Patent and Trademark Office (USPTO)
web-based Electronic Filing System (EFS-Web) for filing and viewing
of patent applications, via email, phone, and other electronic
media.Day to Day Work Responsibilities will include:Answer
troubleshooting calls and emails from customers concerning the use
of the USPTO's Electronic Filing System.Support 2nd shift hours:
0100PM-10PM or 0200PM-1100PMTroubleshoot PC and Macintosh
configuration and application problems.Deliver USPTO approved
system configurations of client's equipment to connect to the USPTO
Electronic filing systems.Provide customer support on version
requirements and installation of Adobe and Java software required
for successful use of the various patent electronic systems.Provide
guidance in patent application business process and
procedures.Assist in training new hires.Perform software testing
when required.Perform technical writing tasks when required.Process
related clerical paperwork and other duties as assigned.Basic
Qualifications: High School diploma/equivalent and 4-5 years
experienceMust have the ability to troubleshoot a variety of
Windows/Macintosh desktop configuration and application
problems.Must have an understanding of basic browser
troubleshooting.Must have knowledge of PDF files and Adobe Acrobat,
and Reader.Must have basic knowledge of digital imaging principles
and scanners.U.S. CitizenshipPreferred Qualifications: Customer
service experienceUse of ticketing systemUse of IVR phone systemUse
of knowledge baseTyping speed 40 wpmPeraton drives missions of
consequence spanning the globe and extending to the farthest
reaches of the galaxy. As the world's leading mission capability
integrator and transformative enterprise IT provider, we deliver
trusted and highly differentiated national security solutions and
technologies that keep people safe and secure. Peraton serves as a
valued partner to essential government agencies across the
intelligence, space, cyber, defense, civilian, health, and state
and local markets. Every day, our employees do the can't be done,
solving the most daunting challenges facing our customers.An Equal
Opportunity Employer including Disability/Veteran.
Keywords: Peraton, Alexandria , Senior Call Center Service Representative (SCA), Other , Alexandria, Virginia
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