Front Desk Auditor

Company: Express EMPLOYEMENT PROFESSIONALS
Location: Stafford
Posted on: March 18, 2023

Job Description:

The front desk auditor's main role is to provide excellent customer service to guests and keep the front desk operations running smoothly. The Front Desk Auditor is responsible for assisting guests with their requests and balancing accounts from the day shift. The Front Desk Auditor will check in and check out guests , handle guest requests and take reservations. The front desk auditor may also be responsible for processing payments and providing guest with reservation information. 1st shift 7:00am - 3:30pm 2nd shift 3:00pm - 11:30pm 3rd shift 11:00pm - 7:30am Shift is either Sunday - Thursday or Tuesday - Saturday Responsibilities for Front Desk Auditor Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Process invoices, post checks to vendors and distribute employee checks Respond to guest complaints, requests and emergencies Reconcile all accounts in a timely manner Verify that all EOD work has been performed by other departments Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Qualifications for Front Desk Auditor Excellent communication and problem solving skills 2+ years' experience in customer service experience Able to learn computer functions and other on-the-job skills Strong eye for details Good problem-solving skills Ability to multitask Solid customer service skills Strong written and verbal communication skills Exceptional customer service skills $18.00-20.00/hr.

Keywords: Express EMPLOYEMENT PROFESSIONALS, Alexandria , Front Desk Auditor, Other , Stafford, Virginia