Front Desk Auditor
Company: Express EMPLOYEMENT PROFESSIONALS
Location: Stafford
Posted on: March 18, 2023
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Job Description:
The front desk auditor's main role is to provide excellent
customer service to guests and keep the front desk operations
running smoothly. The Front Desk Auditor is responsible for
assisting guests with their requests and balancing accounts from
the day shift. The Front Desk Auditor will check in and check out
guests , handle guest requests and take reservations. The front
desk auditor may also be responsible for processing payments and
providing guest with reservation information. 1st shift 7:00am -
3:30pm 2nd shift 3:00pm - 11:30pm 3rd shift 11:00pm - 7:30am Shift
is either Sunday - Thursday or Tuesday - Saturday Responsibilities
for Front Desk Auditor Greet guests upon arrival, check them in and
provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee
checks Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner Verify that all EOD work
has been performed by other departments Schedule guest wake-up
calls and reservations for the following day Respond to guest
inquiries, concerns and complaints as needed Answer phones and
place reservations Qualifications for Front Desk Auditor Excellent
communication and problem solving skills 2+ years' experience in
customer service experience Able to learn computer functions and
other on-the-job skills Strong eye for details Good problem-solving
skills Ability to multitask Solid customer service skills Strong
written and verbal communication skills Exceptional customer
service skills $18.00-20.00/hr.
Keywords: Express EMPLOYEMENT PROFESSIONALS, Alexandria , Front Desk Auditor, Other , Stafford, Virginia
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