Customer Care Representative
Company: Careerbuilder-US
Location: Alexandria
Posted on: January 27, 2023
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Job Description:
Job DescriptionWe work with charitable organizations to raise
awareness of their programs and make a difference in the community.
We have an immediate need for a Customer Care Representative to
join our growing team. The Customer Care Representative will be the
first point of contact for the Fundraising and Marketing &
Communications teams. The main responsibilities for this role will
be to process donations, maintain the database and deliver high
levels of customer care. The Customer Service Assistant will also
work with the Supporter Relations Manager to provide support to the
department on a range of tasks as required.Key responsibilities Be
the first point of contact for all external and internal
fundraising inquiries Provide a high standard of customer care,
ensuring consistent thanking and acknowledgement of new/ departing
donors Work closely with management and the communications team to
prepare and send accurate and engaging donor communications Provide
support to a range of fundraising and promotional events including
planning, logistics and on-the-day support Be responsible for the
overall upkeep of the donor database providing internal training
and support to colleagues to ensure accurate inputting (after
receiving training yourself that will be provided) Administer data
inputting, amendments, running reports and creating data queries as
necessary Support the fundraising team to ensure team tasks are
correctly prioritised and deadlines are met Keep up to date with
fundraising initiatives and news from across all sectors Introduce
new ideas and initiatives into the role whilst taking ownership of
work Desired Attributes: Enthusiasm and drive for fundraising for a
great cause is essential; experience of it is desirable but not
required Strong attention to detail and focus on accuracy
Energetic, creative and can-do approach Good problem solving skills
Engaging personal skills Strong written and verbal communications
skills by Jobble
Keywords: Careerbuilder-US, Alexandria , Customer Care Representative, Other , Alexandria, Virginia
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