Customer Support Engineer Intern VA
Company: ASML US, LLC
Location: Manassas
Posted on: January 27, 2023
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Job Description:
Customer Support Engineer Intern VA
Location
Manassas - VA, US
Degree
Experience
No experience (Student)
Team
Customer support
Job category
Electrical engineering Mechanical engineering
Travel
Reference
J-00260065-231
Introduction to the jobThe goal of the internship is for you to
learn about working in a corporate setting and to provide hands on
experience solving real world problems in a team
environment.Interns will typically be required to document and
present their findings as well as making an end of summer
presentation to the group about what they achieved during their
internship.This position may require access to controlled
technology, as defined in the Export Administration Regulations (15
C.F.R. * 730, et seq.). Qualified candidates must be legally
authorized to access such controlled technology prior to beginning
work. Business demands may require the Company to proceed with
candidates who are immediately eligible to access controlled
technology.Role and responsibilitiesYou will collaborate with
customer support engineers to perform testing, analyze data, and
support system maintenance. Work in a team environment alongside
local experienced engineers. Specific tasks will be tailored to
match the education/experience level of the intern as well as the
interns learning objectives for the summer.Analyzes, diagnoses, and
troubleshoots process problems at customer site.Conducts process
troubleshooting, analysis, and debugging in support of installation
or operating activities.Ensures that parts are available and as
specified for service requirements.Improve part handling and
tracking.Keep service orders up to date and improve tracking
process.Issue intake management.Tool quality inspection.Support
parts and tools for complex actions on the machines.Maintains
appropriate tools are on hand and as required.Education and
experienceStudent pursuing a degree in an either an engineering
field or business (preferred), or equivalent experience - Junior or
Senior level. I.e. Mechanical, Physics, Chemical, Electrical, or
related Engineering discipline.Ability to analyze data and report
problems, to complete accurate, comprehensive service reports, and
to communicate technical issues to other technical staff.Protocol,
and Computer Networking.Must be mechanically inclined.Familiar with
volt meters, O-scopes, mass flow controllers, to name a
few.Knowledgeable in MS Office applications - Excel, OneNote,
Teams, PowerPoint.Familiar with conducting data
analysis.SkillsWorking at the cutting edge of tech, you'll always
have new challenges and new problems to solve - and working
together is the only way to do that. You won't work in a silo.
Instead, you'll be part of a creative, dynamic work environment
where you'll collaborate with supportive colleagues. There is
always space for creative and unique points of view. You'll have
the flexibility and trust to choose how best to tackle tasks and
solve problems.To thrive in this job, you'll need the following
skills:Can observe and respond to people and situations and
interact with others encountered in the course of work. Can learn
and apply new information or skills. Must be able to read and
interpret data, information, documents and engineering
drawings.Strong customer focus and commitment to customer
satisfaction through prioritization, quality, efficiency and
professionalism.Ability to complete assignments with attention to
detail and high degree of accuracy. Proven ability to perform
effectively in a demanding environment with changing workloads and
deadlines. Result driven-demonstrate ownership and
accountability.Identifies bottlenecks and drives improvements.Work
independently or as part of a team and follow through on
assignments with minimal supervision. Demonstrate open, clear,
concise and professional communication.Ability to establish and
maintain cooperative working relationships with manager, co-workers
and customer. Work according to a strict set of procedures within
the provided timelines.Diversity & InclusionASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company.Other informationRole within
OfficeResponsibilities:Routinely required to sit; walk; talk; hear;
use hands to keyboard, finger, handle, and feel; stoop, kneel,
crouch, twist, reach, and stretch. Occasionally required to move
around the campus.Occasionally lift and/or move up to 20
pounds.Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.EOE AA M/F/Veteran/DisabilityNeed to know
more about applying for a job at ASML? Read our .
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Keywords: ASML US, LLC, Alexandria , Customer Support Engineer Intern VA, Other , Manassas, Virginia
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