Crisis Support Specialist (Full Time Evening)
Company: SMCN, Inc.
Location: Prince Frederick
Posted on: January 25, 2023
"Southern Maryland Community Network's mission is to form a
partnership between people with mental health needs and their
community to foster understanding, empowerment, integration, and
enhanced quality of life."
Position: Crisis Stabilization Specialist (CSS)
Department: Crisis Stabilization Program
Location: The Porter House
Reports To: Crisis Stabilization Program Coordinator
FLSA Status: Non-Exempt
The Crisis Stabilization Program (CSP) serves 5 Counties: Calvert,
Charles, St. Mary's, Anne Arundel and Prince George's. The program
provides a 24/7 home-like environment for male and female adults
who are experiencing an acute crisis. The Crisis Stabilization
Program responds to the needs of persons experiencing acute
emotional, mental health and/or substance abuse crises that cannot
be effectively managed in other less intensive programs. The 24/7
environment allows for a quick triage based on the individuals
needs so the program can engage them safely into care. The Crisis
Stabilization Program utilizes a person-centered approach and
collaborative decision making process while developing a crisis
stabilization plan for each person served with the goal of
stabilizing the acute crisis and managing an effective transition
to appropriate services/programs following discharge. A variety of
treatment services and structured therapeutic activities are
available to meet the individual needs of the person served.
Through various observation and monitoring activities the program
ensures the safety of the environment for the persons served and
personnel. The Crisis Stabilization Program offers a calm,
welcoming environment that maintains the dignity of the persons
Hours of Employment:
Hours of employment are varied based on the group home which
operates 24 hours per day, 7 days per week. The specific shift
hours are set by the Program Coordinator. Crisis Stabilization
Specialists are considered essential personnel and will be required
to report to work as scheduled on holidays or during inclement
weather. The CSS may be required to work evenings, weekends, and
overnights to assist persons served in a 24/7 environment.
High School Diploma/GED required, preferably supplemented by other
course work in Psychology or experience in mental health or the
human services field. Bachelor's Degree in Social Work, Psychology,
Rehabilitation Counseling, or related disciplines is preferred.
Additional experience must consist of at least one (1) year in
direct service. Relevant work experience within the human services
field may be substituted for the above qualifications.
Requirements and Abilities:
Possess a current and valid driver's license.
A clean driving record with no more than two points.
Ability to pass a criminal background investigation.
Ability to provide a TB shot record on an annual basis.
Ability to provide a physical examination certificate every five
years stating the employee is capable of fulfilling the physical
demands of the job.
Ability to abide by Program and Agency policies and procedures.
Excellent communication skills, including verbal and written.
Must have a working knowledge of Microsoft programs including,
Word, Excel, and Outlook.
Demonstrated ability to collaborate with all employees, persons
served and community agencies.
Americans with Disability Specifications (Physical Demands):
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential job functions of this job. Reasonable accommodations will
be made to enable individuals with a disability to perform the
essential functions so long as it does not pose a financial
hardship to the agency. While performing the duties of this job,
the employee is occasionally required to stand, sit for a long
period of time, bend, kneel, stoop, use hands to finger, handle or
feel objects, tools or controls, reach with hands and arms, climb
stairs, balance, crouch or crawl, talk or hear, taste or smell. The
employee must occasionally lift and/or move up to 25 pounds.
Employee must be able to drive which involves sitting, sight,
hearing, turning hands and head and good road decision making
concepts. Specific vision abilities required by the job include
close vision, distance vision, depth perception, and the ability to
adjust focus. The employees must be able to navigate the physical
environment in which the people receiving services live and
Essential Duties and Responsibilities may include the following,
but are not limited to:
Provides a supportive and inclusive environment in which persons
served can stabilize.
Complete or assist in completing a crisis-focused assessment upon
Assist persons served with the daily living skills and goals based
on their individual crisis stabilization plan.
Collaborates with community partners, resources, natural supports,
appropriate programs and other services to promote stabilization of
the persons served.
Complete required forms and documentation to ensure compliance in
the persons served medical record.
Complete staff log to promote open communication and document house
Demonstrate continuous vigilance regarding safety of the
environment for the persons served and personnel.
Provides the persons served access to nutritious meals and snacks
based on their dietary needs.
Arrange counseling or therapeutic services to the persons served
based on their needs.
Provides a written daily schedule of activities for the persons
served that contributes to their well being.
Provides follow up contact with the person served 48 hours after
discharge to ensure well being and gather information regarding the
success of the transition.
Completes all assigned competency-based training to ensure
Ensures CPR, First Aid, and CPI trainings are up to date.
Documentation of current medications and adherence to dosage for
Performs screening tasks to ensure referrals are appropriate for
entrance into the Crisis Stabilization Program.
Assists in planning and coordinating all rehabilitation activity,
including self care skills, mediation monitoring, health promotion
and safety, communicable disease prevention and coping skills.
Communicates openly with the Program Coordinator on the status of
individuals, including issues or concerns. Communicates with
Program Coordinator of any household/staff issues that may
Performs household cleaning tasks as listed within home while
ensuring that house is maintained to meet regulations.
Performs routine fire drills/vehicle check list and forward
information to the Program Coordinator. Check all fire drill logs
and ensure compliance.
Adheres to good ethical practices and abide by the established
professional boundaries with persons served, community resources
and co-workers alike.
Promotes Southern Maryland Community Network services while
developing and maintaining positive relationships with individuals,
groups, and businesses in the community at all times.
Uses appropriate and effective communication skills to build a
rapport with the individuals while recognizing and adapting to
Employees are expected to demonstrate cultural awareness by not
discriminating against persons served or co-workers based on their
race; gender; religious preference; sexual orientation; etc.
Works within the guidelines of HIPAA, and the SMCN confidentially
agreement to protect the person's served privacy.
Participate in Clinical Coordination meetings by collaborating with
other SMCN departments in regards to persons served barriers and
Provides prompt, dependable and courteous transportation services
persons served as needed to appointments and/or community
Maintains company vehicles and reports any unusual occurrences
while immediately informing the appropriate authority of any
incidents, accidents or deficiencies.
Properly uses all technology including desk top computers, lap
tops, phones, facsimile, and cell phones within the confines of the
SMCN Employee Handbook.
Promotes a positive work environment within the house and the other
departments within SMCN.
Attends all meetings and trainings as scheduled and as
Employees are expected to contribute to agency fundraisers by
volunteering at events or sitting on the Development Committee.
Employees are expected to help SMCN create a healthy and safe work
environment by participating on the Health and Safety
All other duties as assigned by the Program Coordinator.
Job Description Acknowledgement:
This job description is intended to describe the general nature and
work responsibilities of this position. This job description and
the duties of this position are subject to change, modification and
addition as deemed necessary by SMCN. Employees are required to
comply with supervisory instructions and perform other job duties,
responsibilities and assignments required by SMCN. This job
description does not constitute an employment contract between SMCN
and any employee. The job responsibilities of this position may
include cross-training in other functions to ensure satisfactory
I have read the above job description, and understand its contents.
By signing below I agree I understand what is expected of me and
can comply with all requirements of this position.
Employee Signature Date
HR Representative Date
Keywords: SMCN, Inc., Alexandria , Crisis Support Specialist (Full Time Evening), Other , Prince Frederick, Virginia
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