Fire Alarm Service Specialist - Alexandria, LA
Company: Project Management Institute, Inc.
Location: Alexandria
Posted on: January 25, 2023
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Job Description:
**Description**Convergint is looking for a full-time,
enthusiastic, results driven and forward-thinking Fire Alarm
Service Specialist to join our amazing culture. In this role, you
will be responsible for performing service/repairs on Fire Alarm
and Life Safety equipment. As a Fire Alarm Service Specialist, you
are a part of a dynamic team that allows you to grow as Convergint
grows. Convergint will invest in you with manufacturer training on
industry leading products and technical certifications. We are
willing to partner with the right colleague in obtaining their EST
4 and NICET certification.**Who You Are:**You have a passion for
providing world-class service to customers, colleagues and
communities. You are a person of integrity with a commitment to
growth, accountability and delivering results. You want to join an
organization with a positive culture that embraces inclusion and
allows everyone to be the best version of themselves at work and
home. You want to grow with us and deliver results as an
exceptional Fire Alarm Service Specialist.**Who We Are:**With
20-years of proven growth and exceptional performance, our mission
is to be our customers best service provider. We realize the
importance of diversity in achieving that goal. Our company was
built upon a solid foundation of 10 Values and Beliefs which drive
our unmatched culture, making us the #1 global, serviced-based
systems integrator in the industry. We take great pride in
protecting the lives and assets of our customers and their
communities with the solutions we provide.**What Youll Do:**+ Acts
as our customers best service provider at all times thereby
ensuring Convergint is the customers first choice for service.+
Respond to routine and some non-routine customer service calls,
scheduled maintenance calls, and emergency and after-hours service
calls on a timely basis; diagnose, troubleshoot, repair, replace
defective parts, and debug systems for routine problems; install
projects as necessary.+ Use solid troubleshooting skills to isolate
and fix problems in malfunctioning equipment or software.+
Identifies and resolves problems for many types of service calls
including emergency and after-hours calls; analyzes repair
requirements and provides customer with appropriate solutions;
completes necessary repairs and replacements as needed; exercises
judgment in selecting methods, techniques, and evaluation criterion
for obtaining results.+ Completes accurate and detailed service
reports for customer and Convergint in a timely manner to allow for
accurate invoicing and job cost tracking.+ May provide custom
systems integrations, detailed systems upgrade planning and
execution, systems audits and consultation, and/or database
management and manipulation. May install, configure, and support a
variety of network systems and equipment for assigned projects.+
Executes all service calls in accordance with Federal, State and
local regulations as well as company health and safety policies and
procedures. Uses solid troubleshooting skills to isolate and fix
problems in malfunctioning equipment or software.+ Communicates
with and work with the other team members consistently to improve
overall operations of the Convergint Technology Center, and
company.+ Responsible for primarily performing preventative
maintenance for installed systems that are typically less complex.+
Work closely with other specialists to cross-train on servicing
existing customers by responding to service calls, carrying out
Customer Support Programs and small projects business.+ Scope of
work includes technical assistance, systems checkout of new and
existing installations, troubleshooting and maintenance and repair
routines associated with installed Security and the installation of
small or less complex projects.+ Performs other duties and
responsibilities as requested or required.**What Youll Need:**+
Developing exceptional customer focus and ability to work under
pressure; ability to maintain awareness of, and seek to meet the
needs and wants of the customer without being prompted.+ Developing
technical skills and experience related to building automation
systems, fire alarm systems, and/or electronic security systems.+
Ability to develop basic programming skills and proven ability to
troubleshoot problems and look for solutions.+ Solid mechanical and
electrical aptitude (e.g. works with a variety of hand and power
tools such as drill, screwdriver, wire stripper, hacksaw,
crimper).+ Proficient computer skills including familiarity with MS
Office applications (Outlook, Word, Excel).**Company Benefits and
Perks:**Convergint fosters a supportive, accessible, and inclusive
environment in which individuals of different backgrounds and
identities are able to realize their maximum potential within the
company. We offer a variety of programs and exceptional benefits to
all of our colleagues:+ Company Holidays and Paid Time Off+ Fun &
Laughter Day Off+ Medical, Dental & Vision Plan+ Life insurance &
Disability Plan+ Wellness Program+ 401K Matching Plan+ Colleague
Assistance Program+ Tuition reimbursement+ Competitive salary and
compensation plan+ Vehicle reimbursement plan+ Corporate Social
Responsibility Day+ _And much more_**Requirements:**Education: High
School/GED or equivalent experiencePreferred Experience: (but not
required):+ 1-3 years relevant+ Experience in 1 or more of the
following industries: electronic, fire alarm & life safety, and/or
building automationConvergint is committed to a culture of
Inclusion and Diversity and is an Equal Opportunity
Employer.Employment is contingent upon successful completion of
background investigation and pre-employment drug screen.Visit our
Convergint careers site
(https://www.convergint.com/careers/career-opportunities/) to learn
more about the company and the exciting opportunities
available.**Qualifications****Experience****Required**+ 3 years:
Fire Alarm Installation/ServiceEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Convergint is a global, service-based systems integrator whose top
priority is service in every way - service to customers,
colleagues, and community. Delivering value through unparalleled
customer service and operational excellence has been foundational
at Convergint. Our promise, and our number one objective, is to be
our customers' best service provider. -
Keywords: Project Management Institute, Inc., Alexandria , Fire Alarm Service Specialist - Alexandria, LA, Other , Alexandria, Virginia
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