Automotive Service Advisor
Company: Sheehy Honda
Location: Alexandria
Posted on: May 15, 2022
Job Description:
Sheehy Honda of Alexandria is seeking Service Advisors to join
our team. Applicants with Service Advisor experience may receive
additional signing bonus. Put your natural knack for pleasing
people to work! If you can make customers feel welcome and
confident that their needs are being met, then our dealership may
be your next career home. We need more than a Service Advisor; we
need an expert in the art and science of customer service-someone
who is equally as comfortable greeting customers as they are
scheduling appointments and acting as a liaison between our
customers and our service techs.Responsibilities
- Attitude is everything-greet service department customers
promptly and courteously
- Listen to each customer and clearly articulate repair needs to
techs
- Upsell recommended/additional services using low-pressure,
high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and
operation
- Follow up on each repair and keep customers informed of
progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is
complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with
customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential
problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance
with dealership standards Requirements
- Previous experience as a Service Advisor is preferred
- Reynolds & Reynolds or similar DMS proficiency preferred
- Must have strong customer communication skills both in-person
and on the phone
- Strong organizational skills
- Must be able to manage in a fast paced work environment with
limited supervision
- Comply with all federal, state and local laws, and company
policy, regarding the safeguarding all customer, company and
manufacturer information, as well as customers vehicle and
property
- Authorized to work in the USA
- Ability to pass a pre-employment background check, Motor
Vehicle Record Check, and drug screening
- Must have a valid driver's licenseBenefits
- Health, Vision and Dental Insurance
- Paid Training
- Career Advancement
- 401(K) with profit sharingWe believe in investing in our
employees from the very beginning. We focus on making our employees
the best they can be through continuous training, advancement
opportunities and top-notch compensation and benefits - all while
promoting a culture that supports our Core Values: Sincerity, Hard
work, Employee teamwork, Enthusiasm, Hospitality and being Your
best. It's simple really - we share the same commitment to our
employees as we do our customers - after all, a great customer
experience is only possible with great employees!Our company
maintains a strong policy of equal employment opportunity for all
associates. We hire, train, promote, and compensate associates on
the basis of personal and professional competence and potential for
advancement without regard for race, color, religion, sex, national
origin, age, marital status, disability, or citizenship, as well as
other classifications protected by applicable federal, state, or
local laws. Sheehy Auto Stores is an Equal Employment Opportunity
Employer.
Keywords: Sheehy Honda, Alexandria , Automotive Service Advisor, Other , Alexandria, Virginia
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