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Delivery Automation Integration Lead

Company: IBM
Location: Triangle
Posted on: January 16, 2022

Job Description:

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesWe are hiring an experienced Agile Program Leader for the implementation of our TSS Delivery Automation and Optimization Program. You will work across geographies and business unit stakeholders to drive changes in People, Process, Technology, and Data to fully leverage the cognitive capabilities of our new technology platform. Success will be managed against improvement in KPIs covering optimization and both client and user NPS. Strong experience with Agile methodologies is a must. Organizational Change Management experience is also a plus. We manage in 2 week sprints, and this candidate is expected to partner with the technology and business teams to ensure that we are curating the backlog together to achieve the target objectives, and partnering with the overall Product Owner to balance that with other incoming requests. Many technology features require accompanying process or data transformation, which are in scope for this program, as needed, to meet the KPIs.Strong written and verbal communication skills are a must. You will be responsible to coordinate regular governance with global, geography, and brand executives. You will drive collaboration across several squads responsible for each of the major optimization work streams and ensure transparency in the process and progress.Required Technical and Professional ExpertiseExperience as an Agile Project Manager driving business transformationExperience with and knowledge of IBM Systems Brands (Power/Storage/Z)Knowledge of TSS or experience in Service DeliveryExperience with Agile / development tools such as Jira and TrelloDemonstrated customer engagement expertiseExcellent communication and presentation skillsAbility to work with broader team across multiple functions to structure solutionsExcellent analytical, data and problem-solving skillsDemonstrated ability to drive transformation and associated results Preferred Technical and Professional ExpertiseExperience with organizational change management and transformationACP-PMI certification, or comparable industry-recognized Agile certificationExperience with or understanding of Salesforce Service Cloud. Design Thinking experienceUnderstands TSS, Systems and Services StrategyExperience working with IBM PartnersExperience managing a complex matrixed organizationAbout Business UnitPlease be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM's portal, please continue to use this account to access IBM and Kyndryl jobs.This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: -12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19. -World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals. -Well-being programs to support mental and physical health. -Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.). -Select educational reimbursement opportunities. -Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe. -Giving and volunteer programs to benefit charitable organizations and local communities. -Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Key Job DetailsCategory: Project ManagementRequired Education: Bachelor's DegreePosition Type: ProfessionalEmployment Type: Full-TimeContract Type: RegularCompany: (0147) International Business Machines CorporationTravel Required: Up to 20% or 1 day a week

Keywords: IBM, Alexandria , Delivery Automation Integration Lead, Other , Triangle, Virginia

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