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Patient Registration Representative

Company: KidMed
Location: Stafford
Posted on: January 15, 2022

Job Description:

Job Summary:The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.Essential Functions/Responsibilities:

  • Entering patient demographic and insurance information accurately.
  • Registering telemedicine patients through the electronic medical record (EMR) system.
  • Serving as the primary contact between patients and the medical personnel.
  • Greeting patients upon arrival with a friendly demeanor and helpful attitude.
  • Confirming insurance eligibility.
  • Collecting co-pays and balances due at the time of registration.
  • Reconciling payments at the end of each shift.
  • Addressing accounts that are past due at the time of registration.
  • Answering incoming phone calls and forwarding to the appropriate parties.
  • Interpreting billing statements.
  • Posting incoming Account Receivables payments.
  • Participating in mandatory trainings and attending staff meetings.
  • Assisting in the duties required to properly open and close the building to receive patients.
  • Faxing and/or emailing confirmed lab results to the appropriate parties.
  • Requesting pre-authorization of credit cards.
  • Setting up installment payment plans.
  • Practicing and promoting positive customer and peer relations.
  • Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
  • Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.Knowledge, Skills, and Abilities:
    • Computer literacy (log in, log out, search engines, etc.)
    • Knowledge of electronic medical record (EMR) systems
    • Strong telephone and in-person communication skills
    • Outstanding customer service and interpersonal skills
    • Knowledge of HIPAA and PHI (Protected Health Information) laws/regulationsRequired Education/Experience:
      • High School Diploma or GED required
      • Ability to type 40 WPM with 90% accuracy
      • One year experience in patient registration (preferred)
      • One year experience with health insurance (preferred)

Keywords: KidMed, Alexandria , Patient Registration Representative, Other , Stafford, Virginia

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