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Service Advisor

Company: Safford Auto Group
Location: Fredericksburg
Posted on: November 23, 2021

Job Description:

Service AdvisorSuccessful candidates have the potential to earn from $40,000 to $100,000 per year.We are looking for 2 Service advisors. Evening shift and Day shift. Off on Sundays. Our hours of Service is 730am to 9pm Monday-Friday and 730am to 5pm Saturday.You're serious about your career, and rest assured you've come to the right place. At Safford Chrysler, Dodge, Ram and Fiat of Fredericksburg, you'll find the opportunities, resources, and support you need to grow and develop professionally.Purpose: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.Duties and Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner.Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.Test-drive the vehicle or refer to the test technician as necessary.Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.Maintains a dealership-prescribed standard for "hours per customer repair order written."Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.Qualifications: High school diploma or the equivalent.Ability to read and comprehend instructions and information.1 year of experience in a dealership position.General knowledge of vehicle mechanical operations.Professional personal appearance.Excellent oral and written communication skills.All applicants must be authorized to work in the USAAll applicants must perform duties and responsibilities in a safe mannerAll applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, drug test, and valid driver licenseJob Types: Full-timePay: $40,000.00 - $100,000.00 per year''Benefit Conditions:Waiting period may applyPaid Training:YesLocation: 5202 Jefferson Davis Highway, Fredericksburg, VA 22408Job Type: Full-timePay: $40,000.00 - $100,000.00 per year

Keywords: Safford Auto Group, Alexandria , Service Advisor, Other , Fredericksburg, Virginia

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