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Team Lead

Company: Exela Technologies, Inc.
Location: Alexandria
Posted on: November 22, 2021

Job Description:

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe. Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune 100, along with many of the world's largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies. Why Exela? A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team's extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives. Join our global team as we create advancements in business process automation solutions that impact our client's mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do - don't just read about digital innovation, be part of the revolution! We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits.In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring: Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description The Team Leader is responsible for supporting the activities within their Departments. In addition, Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager. The Team Leader also trains, assists, and monitors staff. Essential Functions and Responsibilities Inform, implement, and communicate all departmental and company policies and procedures. At the direction of the Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc. Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager. Assure that appropriate production level documentation is completed for all production staff. Complete production and quality assurance reports. Train new staff as needed, and coach/counsel staff with the assistance of the Manager. Delegate and direct daily workflow needs to employees. Monitor employee performance and attendance and submit appropriate documentation to Manager for disciplinary and performance review purposes. Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements Assure that safety protocols are followed at all times, escalating any issues directly to Management. Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management. Establish schedules for the timely delivery and pick up of mail for the internal operation of the mail room. Organize the activities of the mail room and provide assistance and supervision of the mail clerks, document scanners, production clerks, etc which could include recording mail room activities. Make runs when staff shortages occur. Assists or aid mail clerks, scanners, clerks, and other team leaders in the sorting of mail on a daily basis. Understand all mailroom procedures, lead projects and activities. Maintain confidentiality and security of client information per HIPAA guidelines. All other duties as assigned. Qualifications Required: Data Entry Experience Leadership Experience Repetitive motion is required; may require twisting/bending/climbing May lift up to 35lbs periodically Requires sitting/standing/walking Work schedule consists of a minimum of 40 hours per week, which may include on-call status, evenings, and/or weekends. H.S. Diploma or equivalent Ability to read, write, and speak English Must be able to Multi-Task Must be able to maintain high production levels Must be able to prioritize to changing business needs Must have basic knowledge of Microsoft Office Applications Acquire good communication skills to convey ideas, facts, information, opinions or perceptions accurately, thoroughly, and in a manner easily understood by staff, employees, and clients. Ability to lift 20-50 pounds containers. Must be able to walk and stand more than 50% of the week. Must be able to work independently with very little supervision. Knowledge of production environment. Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible. EEO Statement: Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Exela recruiters or representatives will only contact you from emails ending with,,, or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process. Best viewed with IE 10+, Firefox 16+, Safari 5.1, Chrome 23+.

Keywords: Exela Technologies, Inc., Alexandria , Team Lead, Other , Alexandria, Virginia

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