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Claims Team Lead

Company: Berkley
Location: Manassas
Posted on: November 19, 2021

Job Description:

---- is an innovative workers compensation insurance provider that does all of our business online. Our Goal? To make doing business "Ridiculously Fast. Amazingly Easy." As a Claims Team Lead, we'll look to you to inspire and develop our workforce of the future.-- You will be responsible for the administrative and technical supervision of a team of workers' compensation claims representatives. You'll tackle staff training, development, and performance management while also monitoring claim handling activities and providing direction and feedback to ensure quality outcomes.--What you can expect:

  • Internal mobility opportunities - be a key person in our succession plan
  • Visibility to senior leaders and partnership with cross functional teams
  • Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  • Opportunity to lead change
  • Benefits - competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education--We'll count on you to:
    • Supervise all technical aspects of claims including coverage investigation, disability benefits management, medical management, file management, litigation management, subrogation, reserving and settlement.
    • Provide team with technical training and claims handling guidance and direction
    • Review reserve and settlement amounts over the Claims Representative authority level for approval
    • Ensure claims are clearly and adequately documented, and ensures claims data is captured and coded correctly within the claims management software system
    • Provide team support, leadership and motivation to promote a high level of performance
    • Establish team performance goals and objectives in alignment with business plans
    • Perform claims quality reviews in compliance with audit requirements and quality standards
    • Identify and alert senior management to claims trends or issues
    • Resolve escalated policyholder and claimant issues related to specific claims
    • Conduct regular coaching and performance review discussions, establish performance and career development plans in collaboration with team members
    • Assure claims representatives are properly licensed or certified in assigned jurisdictionsWhat you need to have:
      • Bachelors' degree or equivalent insurance industry work experience
      • Minimum 3 years of experience (4 - 5 years preferred) handling workers' compensation claims in multiple jurisdictions
      • Ability to travel to travel nationally to attend hearings, conferences and trainings (less than 10% of time)
      • Ability to effectively manage and develop talent
      • Ability to implement policies, procedures and controls to measure and improve service and financial performance
      • Ability to work independently and strategically problem solve
      • Ability to diplomatically manage conflict, exercise discretion and integrity in dealing with highly confidential and sensitive information
      • Ability to develop relationships within the organization and work effectively across departments
      • Strong analytical and critical thinking skillsWhat makes you stand out:
        • Supervisory experience preferred but not required
        • AIC, ARM, CCP, or CPCU insurance designation preferred
        • Exceptional leadership and motivational skills
        • Excellent written and verbal communication skills
        • Proficient in Microsoft Word, Excel, PowerPoint and OutlookThe Company is an equal employment opportunity employer. COVID-19 vaccine required unless prohibited by law.

Keywords: Berkley, Alexandria , Claims Team Lead, Other , Manassas, Virginia

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