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Helpdesk/Service Desk Specialist

Company: Leidos
Location: Quantico
Posted on: September 15, 2021

Job Description:

Description

Job Description:

Leidos is pleased to announce that it has been awarded the Next Generation Enterprise Network-Recompete (NGEN-R) Contract.  This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.

In support of this exciting program Leidos is looking to hire an Service Desk Specialist in Quantico, VA to join our Team. 

NGEN-R is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.


Job Description

The qualified candidate will conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:

  • Troubleshoot, resolve, and/or escalate technical issues.

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Active DOD Secret clearance

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

  • Information Assurance Technician (IAT) Level II

NGEN-MCEN

External Referral Bonus:

Eligible

External Referral Bonus $:

3000

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

SCA Computer Support

Pay Range:

Keywords: Leidos, Alexandria , Helpdesk/Service Desk Specialist, Other , Quantico, Virginia

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