Helpdesk/Service Desk Specialist
Posted on: September 15, 2021
Leidos is pleased to announce that it has been awarded the Next
Generation Enterprise Network-Recompete (NGEN-R) Contract.
This is an eight-year, $7.7 billion contract that is responsible
for maintaining and modernizing the main global network of the Navy
and Marine Corps.
In support of this exciting program Leidos is looking to hire an
Service Desk Specialist in Quantico, VA to join our Team.
NGEN-R is the largest IT services program for the Navy. Under
the Service Management, Integration, and Transport portion of
NGEN-R, the Leidos team will deliver the core backbone of the
Navy-Marine Corps Intranet, including cybersecurity services,
network operations, service desk, and data transport. Ultimately,
Leidos will support the Navy in unifying its shore-based networks
and data management to improve capability and service while also
saving significant dollars by focusing efforts under one enterprise
The qualified candidate will conduct operations in support
of the Enterprise Service Desk. Execute scripts and answer
calls. Other duties and responsibilities include:
Troubleshoot, resolve, and/or escalate technical
Open and close tickets.
Correlate events and incidents for management of
Information Technology (IT) Services.
High school Diploma or General Equivalency Diploma (GED)
and 3 years of relevant experience
Active DOD Secret clearance
Experience in IT customer service including two (2) years of IT
ticketing system experience and one (1) year of experience in
remote desk takeover tools and usage.
Information Assurance Technician (IAT) Level II
External Referral Bonus:
External Referral Bonus $:
Potential for Telework:
Clearance Level Required:
Yes, 10% of the time
Scheduled Weekly Hours:
SCA Computer Support
Keywords: Leidos, Alexandria , Helpdesk/Service Desk Specialist, Other , Quantico, Virginia
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