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Customer Service Representative

Company: Clopay Corporation
Location: Manassas
Posted on: July 21, 2021

Job Description:

Customer Service Representative

FULL-TIME

$19.36/hr

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

REM-01 WS-01 WS-LC
Schedule

Shift start: 7:30AM
Shift length: 8 hours
7:30am-4pm


Benefits
  • Health, dental, vision insurance - available after 30 days
  • Paid time off
  • 401(k) plan

Qualifications
  • Must pass background check
  • Can lift 10 lbs
  • Must be at least 18+ years old
• Minimum of 3-5 years of customer service experience, preferably in a manufacturing environment. • Basic computer skills are required with a familiarity of Microsoft Office Products. • Previous clerical or office experience is beneficial.

About Clopay Corporation

Clopay Corporation, a wholly owned subsidiary of Griffon Corporation, is North America's largest manufacturer of residential garage doors and a key player in the commercial overhead garage doors segment.

Keywords: Clopay Corporation, Alexandria , Customer Service Representative, Other , Manassas, Virginia

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