Business Coordinator

Company: St. Joseph Health
Location: California
Posted on: June 10, 2021

Job Description:

Job Summary: The Business Operations Coordinator is responsible for coordination of incoming calls, faxes, referrals, data entry for operations and supporting the day to day operations for Providence Home Care. Handles and supports the scheduling of Caregiver staff. Communicates with staff and clients operations protocols as needed. Coordinates and conducts new hire orientation for all Providence Home Care Constant Care Attendants

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Essential Values-Based Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the Mission of the St. Joseph Health System:

Dignity: Demonstrates competence in communication and interpersonal relations.

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, and teamwork.

Service: Demonstrates competence in customer/patient focus and adaptability.

Justice: Demonstrates competence in community orientation and stewardship.

Essential Functions:

* Answers telephone calls promptly and courteously. * Assists in hiring caregivers, including pre-boarding screening and initial candidate interviews * Acts as liaison to all client relationships * Performs data entry in all client documentation accurately into Operations Managements System, i.e. Matrixx. * Validates and verifies all client payer hours with available caregiver staff for accuracy * Communicates updates to client payers per operations guidelines * Speaks to referrals called in from contract payers * Enters all client and referrals in Operations Management System * Performs pending referral follow-up process and communicates results to Operations Manager * Adheres to operations requirements for scheduling * Drafts and sends out weekly training for Providence Home Care's Constant Care Attendants, including but not limited to all state mandatory trainings. * Performs and coordinates all New Employee Orientation on a weekly basis for all Constant Care Attendants, including but not limited to logistics (room reservation, room setup, etc.) and explaining core values for St. Joseph Health and Providence Home Care, Company History, Industry History, Compliance, and legal obligations, and operational duties * Annually completes Compliance Education and understands applicable policies * Assigned as back-up team member to handle contract business. * Performs additional duties as assigned

Knowledge / Skills / Abilities:

* Able to communicate effectively in English; bilingual is preferred. * Knowledge of Healthcare is preferred. * Excellent interpersonal skills and phone presence. * Ability to building rapport over the phone. * Knowledge of the industry and its competition. * Excellent customer service skills. * Good organizational skills. * Ability to prioritize and critically think in a fluid fast paced environment. * Able to perform duties timely and accurately, able to take instructions and follow through with minimum direction * Create a positive customer service image with internal and external sources. * Excellent organizational skills, ability to follow through with verbal and written communication. * Data entry and word- processing skills * Excellent customer service and problem-solving skills to assist Care Designers and Manger of Operations with patient and staff problems/concerns * Good understanding of software and computer components, and can easily adapt to computer programs * Maintains patient confidentiality and network confidentiality in all areas. * Demonstrates knowledge of human resource principles.

Information Management:

* Treats all information and data within the scope of the position with

complete confidentiality and security.

* Maintains HIPAA compliance with all patient health information

Risk Management:

* Cooperates fully in all risk management activities and investigations.

Safety Requirements:

* Is knowledgeable of, observes and complies with Home Care Network

Codes of Safe Practice, safety policies and emergency procedures.

Minimum Position Qualifications:

* Education: High School diploma or GED.

Preferred Position Qualifications:

* 1 year of experience in health care setting * 1 year data entry experience in healthcare. * 1 year customer service experience. * Experience with staffing and scheduling preferred.

Environmental Conditions:

* Office environment * Knowledge of proper procedures for handling exposure to communicable diseases and blood borne pathogens. * Knowledge of the proper technique to handle exposure to hazardous material.

Physical Requirements: Defined on the attached Physical Demand Analysis.

Providence Home Care is a trusted leader in home health, hospice and infusion pharmacy, helping clients throughout Orange County, Los Angeles County and the Inland Empire receive the quality care they need in the comfort of their home. We are guided by our core values of compassion, dignity, justice, excellence and integrity in everything we do, and dedicated to restoring the health and well-being of clients and families at all stages of life's journey.

Providence Home Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence Home Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: St. Joseph Health, Alexandria , Business Coordinator, Other , California, Virginia