Help Desk Team Lead (TS/SCI clearance)

Company: ALTA IT Services, LLC
Location: Quantico
Posted on: February 25, 2021

Job Description:

Help Desk Team Lead TS/SCI clearanceAFOSIQuantico, VASecurity+ certified Major Duties & Responsibilities: * Lead a team of help desk technicians providing end user technical support for a variety of issues related to desktops, laptops, and mobile devices. * Serve as the primary service desk point of contact for executive customer support to ensure immediate attention and support to AFOSI senior leadership for service requests and issues.* Provide mobile device support, including the administration of user accounts, device policy, troubleshooting and problem resolution, device issuance and replacement.* Work with government management to approve requests regarding activation/reactivation of lines, change plans, adding services, or ordering new equipment.Qualifications: * 7+ years experience in the IT field including significant experience managing and supporting service desk operations and customer support functions.* Bachelor's degree in a related field desired.* Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8570 certification requirements).* ITIL certification desired.* Experience providing executive and VIP service desk support.* Experience managing ticket resolution ITSM, such as Remedy.* Experience with mobile device management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices.* Experience with Blackberry devices and Blackberry Unified Endpoint Management software on mobile devices.* Must have outstanding customer service and communications skills and ability to interact professionally within all levels of an organization. * Must be a US citizen and hold a current Top Secretclearance.

Keywords: ALTA IT Services, LLC, Alexandria , Help Desk Team Lead (TS/SCI clearance), Other , Quantico, Virginia