NGDE System Administrator
Company: Leidos
Location: Alexandria
Posted on: January 15, 2021
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Job Description:
Description Job Description:Leidos is seeking System
Administrator to support a large enterprise IT contract for the
DOD. The System Administrator will support operations across
multiple geographic locations. The System Administrator provides
systems and software operations and maintenance support in a large
network enterprise, multi-enclave environment. This administrator
will maintain the Next Generation Desktop (NODE) thin client
back-end infrastructure and provide customer support for thin
clients, NODE profiles, and session connections. This individual
will work in a team environment to ensure mission needs are met and
ensure functionality of capabilities of customers.Primary
Responsibilities* Individuals in this role may be required to
remotely log into the end users' endpoint (desktops and/or servers)
in order to perform technical software configuration, rebooting,
and other remedial actions. * Provide support implementation,
troubleshooting and maintenance support. Rapidly distinguish
isolated user problems. * Maintain the NODE thin client back-end
infrastructure and provide customer support for thin clients, NODE
profiles, and session connections.* Coordinate with customers and
stakeholders to collect data, conduct analysis, develop, and
implement solutions associated with incident tickets and
requirements.* Establish comprehensive availability and capacity
management solution using lessons learned* Develop solutions to
technical issues.* Provide follow-up reports (technical findings,
feedback, resolution steps taken) for root cause analysis,
engineering technical assessment and process improvement
initiatives. * Support customer requirements in a 24/7/365
environment and schedule.* Update operations and maintenance
documentation for 24/7/365 personnel. Update operations and
maintenance documentation for 24/7/365 personnel. Basic
Qualifications* Experience with interacting with customers to
handle service inquiries and problems.* Experience working as a
Tier 2 system administrator: familiar with using desktop software
applications such as web browsing and client software, and IT
Service Management software.* Knowledge of IC IT standards and best
practices. * Experience troubleshooting issues in a growing
environment.* Experience with maintain NODE thin client back-end
infrastructure and providing customer support for thin clients,
NODE profiles, and session connections.* Experience with log
reviews, incident analysis, and identification of issue trends *
Time management skills.* Strong oral and written communications
skills.* Track record of working effectively within a team, and
support to peers toward improved processes and results.* Experience
with support ticket management systems. * Candidate must, at a
minimum, meet DoD 8570.11- IAT Level II certification requirements
(currently Security+ CE, CCNA-Security, GSEC, or SSCP).* The
candidate must have Bachelor's Degree with 4-8 years or a Master's
Degree with 2-6 years of prior relevant experience. Years of
experience maybe used in lieu of a degree. * US Citizenship is
required. * TS/SCI with Poly required for Position or TS/SCI and
willingness to get a poly.Preferred Qualifications* Foundation of
knowledge around AWS cloud services and the cloud
ecosystemISEOExternal Referral Bonus:EligiblePotential for
Telework:NoClearance Level Required:Top Secret/SCI with
PolygraphTravel:NoScheduled Weekly Hours:40Shift:DayRequisition
Category:ProfessionalJob Family:Systems AdministrationPay Range:
Leidos is a Fortune 500----information technology, engineering, and
science solutions and services leader working to solve the world's
toughest challenges in the defense, intelligence, homeland
security, civil, and health markets. The company's 38,000 employees
support vital missions for government and commercial customers.
Headquartered in Reston, Va., Leidos reported annual revenues of
approximately $11.09 billion for the fiscal year ended January 3,
2020. For more information, visit www.Leidos.com.Pay and benefits
are fundamental to any career decision. That's why we craft
compensation packages that reflect the importance of the work we do
for our customers. Employment benefits include competitive
compensation, Health and Wellness programs, Income Protection, Paid
Leave and Retirement. More details are available here.Leidos will
never ask you to provide payment-related information at any part of
the employment application process. And Leidos will communicate
with you only through emails that are sent from a Leidos.com email
address. If you receive an email purporting to be from Leidos that
asks for payment-related information or any other personal
information, please report the email to spam.leidos@leidos.com.All
qualified applicants will receive consideration for employment
without regard to sex, race, ethnicity, age, national origin,
citizenship, religion, physical or mental disability, medical
condition, genetic information, pregnancy, family structure,
marital status, ancestry, domestic partner status, sexual
orientation, gender identity or expression, veteran or military
status, or any other basis prohibited by law. Leidos will also
consider for employment qualified applicants with criminal
histories consistent with relevant laws.
Keywords: Leidos, Alexandria , NGDE System Administrator, Other , Alexandria, Virginia
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