Please Note: Thank you for your application and interest in
United Way Worldwide. These uncertain times have disrupted our
workflows and extended many application review timelines. Our
promise to you, the candidate, is that we will contact you once
there is an update on the position/s for which you applied. Thank
you for your patience.
The Director, U.S. Network Business Process is responsible for
alignment and documentation of shared business processes across
United Way Worldwide and the 1,800 Local United Ways in the U.S.
Network. The role focuses on identifying and prioritizing the
business processes that can be optimized through standardization
across the Network for increased operating efficiency and improved
customer/donor experience. The role will provide day-to-day
leadership, program management, partnership development, and
operational oversight. The role also oversees project design,
process, outcomes, milestones, and progress, and reporting, as well
as flow of funding to departments/stakeholders (internal and
external) involved in the project. Organizes project components,
such as coordination of staff and coaching resources, coordination
of deployment of resources, development of communications and
related materials, adoption planning, stakeholder education,
research coordination, and other applicable tasks. Responsible for
reporting on all aspects of the project to grantors, leadership,
KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION
An individual must be able to perform each essential duty listed
below at a satisfactory level:
Understand the inner workings of multiple segments of Local
United Way operating models and align business process alignment
opportunities across functions and markets.
Prioritize the business process optimization opportunities that
will result in operational efficiency and improved donor/customer
Documentation: maintaining clear accessible business process
documentation including practices and policies.
Training: work with learning resources to ensure appropriate
training is available on all shared business processes and any
additional materials and information necessary to aid the local
markets effectively adopting new process.
Collaborate with product owners to ensure business process
integration is aligned with product and platform development
Stakeholder engagement for continual feedback, testing and
validation. Must be able to engage and motivate teams while
negotiate solutions for mutual benefit and coordinate efforts
across multiple departments.
Communicate with process users on ongoing basis to identify
issues, risks and opportunities with current process.
Assist in the attainment of process adoption during the initial
post-launch period through the development and implementation of
Partner with the Network to identify and resolve issues, in a
timely and transparent manner.
Deliver consistently with high quality as defined by the
Apply core principles of Change Management to ensure high focus
on culture and adoption.
Other duties as assigned.
Minimum requirements include:
Experience in the United Way Network (UWW or Local) or similar
federated organization (nonprofit is a plus)
Experience with designing, implementing, or documenting business
Demonstrated bias for action, taking initiative while working
collaboratively in an entrepreneurial spirit
Excellent communication skills are important–both written and
Conversant in core elements of change management and project
Experience designing solutions for complex business problems
Track record of delivering successful projects in large
This job description describes the general nature and level of
work performed by employees assigned to this position. It should
not be construed as an exhaustive list of all required duties,
responsibilities and skills. Reasonable accommodations may be made
to enable disabled individuals to perform the essential functions
of the job.
ABOUT UNITED WAY WORLDWIDE
United Way Worldwide seeks diverse, qualified professionals who
want to make a difference in the world. If you are passionate about
your work and desire to help others achieve enhanced education,
income, and health, United Way Worldwide is the place for you.
United Way Worldwide is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, creed, disability, veteran status, marital status, age,
sex (including pregnancy), sexual orientation, gender identity,
gender expression, national origin or ancestry, genetic
information, and other legally protected characteristics, in
accordance with applicable laws. The EEO is the Law poster is
. If you need a reasonable accommodation because of a disability
for any part of the employment process, please
e-mail firstname.lastname@example.org or call
703-683-7860 and provide the nature of your request and your
We are a charter member of Employers of National Service and
encourage AmeriCorps, Peace Corps, and other national service
alumni to apply.
United Way Worldwide is located in Old Town Alexandria, VA. We
offer competitive salary and excellent benefits including: health,
dental, life, short-term and long-term disability, employee
assistance program, 403(b) plan, tuition assistance, paid time off,
family sick leave, medical appointment leave, parental/adoption
leave, dress for your day, free parking, onsite gym, monthly
volunteering opportunities, and more.
UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT
We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you
who you are.
We welcome that every person brings a unique perspective
and experience to advance our mission and progress our fight for
the health, education, and financial stability of every person in
We believe that each United Way community member, donor,
volunteer, advocate, and employee must have equal access to solving
We strive to include diversity, equity, and inclusion
practices at the center of our daily work.
We commit to using these practices for our business and
Join us in embracing diversity, equity and inclusion for every
person in every community.
Thank you for your interest in employment with United Way
Worldwide. You will be contacted if your qualifications are a good
match and you are selected for an interview.