Category: Medical Assistant
Job Requisition: 24871
Department: Urgent Care-Alexandria
Geographic Region: Greater Baltimore
Facility: MedStar Health Urgent Care
Schedule: Per Diem
Shift: Day / Evening Shift with rotating weekend
Hours per Week: .01
Location: Alexandria , VA
MedStar PromptCare is committed to providing world-class,
compassionate care to every patient, every time,at every touch
point during the experience. All associates are accountable for
their role in meeting patient experience standards.
Serves as the initial contact person at the medical practice,
principally responsible for all front desk and reception
activities. As needed, cross-trained to assist the back office as a
Medical Assistant/Clinical Care Specialist/MA either during normal
front office shift or as back up for unplanned or scheduled CSS
absences.Greets patients in a service oriented and professional
manner, answers phones, monitors the reception area for patient
comfort and potential emergencies, registers, collects payments,
and submits charges for patients.Assists in coordinating patient
care from an administrative perspective.
High school graduation or equivalent; completion of an approved
Medical Assistant program.
1 year experience working in an ambulatory care medical office
in a paperless environment preferred. Minimum of externship in a
medical or ambulatory health setting or 6 months back office
CMA (Certified Medical Assistant) by the American Association of
Medical Assistants or RMA (Registered Medical Assistant) through
the American Medical Technologists within 6 months from hire date;
Knowledge, Skills & Abilities
Ability to type 40 words per minute; basic computer skills;
excellent verbal /written communication and customer service
skills. Clinical competency as verified during the initial 90 day
orientation period and annually thereafter. Computer and Electronic
Medical Record skills and ability to function in a variable
Primary Duties and Responsibilities
Adheres to the MedStar PromptCare Code of Conduct and its
Closely monitors patient flow, wait times and patient comfort
levels in the reception area. Collaborates with back office staff/
triage in support of optimum patient flow.
Communicates availability of appropriate programs and services
to patients (examples: Discount Cash programs, Wait at home, flu
vaccine availability); supports Marketing initiatives and may serve
as an extension of the Marketing team.
Completes all mandatory continuing education as established
including OSHA, CPR, infection control, billing, and safety.
Contributes to the achievement of established department goals
and objectives and adheres to department policies, procedures,
quality standards, and safety standards. Complies with governmental
and accreditation regulations.
Coordinates patient care programs that allow patient to wait at
home; contacts patients in the virtual waiting room when a room is
Exceeds patient expectation by greeting them, coming around the
reception desk to assist and communicating frequently regarding
Manages the financial aspects of the front office, including
credit card transactions, receipts, cash and checks; logs and
reconciles all patient monies in accordance with policy.
Manages the intake of patients into the practice, screens for
emergent conditions, registers, verifies insurance and explains
patient responsibility to patients; collects copayment prior to
Manages the patient discharge process which may include issuing
discharge paperwork, prescriptions, collecting patient monies;
inputs charges into the system.
Participates in multidisciplinary quality and service
improvement teams as appropriate. Participates in meetings, serves
on committees and represents the department and hospital/facility
in community outreach efforts as appropriate.
Performs other duties as assigned, including Medical Assistant
duties as included on the Clinical Care Specialist/ M.A. job
Schedules follow up visits when appropriate (e.g., occupational
injury follow up, suture removal, high risk patients who are unable
to get into their physician timely).
Sorts and distributes clinic mail.
Supports organizational initiatives related to new technology,
clinical programs and improving the patient experience; seeks
opportunities for improvement in all clinic administrative
processes and services.
Supports other members of the clinical team when patient
bottlenecks occur; may be asked to assist in bringing patients back
to triage and assuring optimal patient flow; manages variable and
unpredictable patient volume throughout the work day.
Takes personal responsibility for the neat appearance of the
front office, patient restrooms and the reception area, assuring
each area represents MedStar PromptCare in a positive manner.
Takes phone calls in accordance with policy and service
expectations for those customers on the phone as well as those in
the clinic; disseminates messages appropriately .
About MedStar Health
MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
Share this job MedStar Health is an Equal Opportunity (EO)
Employer and assures equal opportunity for all applicants and
employees. We hire people to work in different locations, and we
comply with the federal, state and local laws governing each of
A qualified individual with a disability will be considered for
employment on the same basis as non-disabled applicants if he/she
can perform the essential functions of the job sought, with or
without a reasonable accommodation, and without imposing a direct
threat to the health or safety of others or him/herself.