AlexandriaRecruiter Since 2001
the smart solution for Alexandria jobs

Engineering Senior Manager - Service/Operations Lead

Company: Peraton
Location: Alexandria
Posted on: March 27, 2020

Job Description:

Peraton is looking for a Service Manager and Operation Lead, in Alexandria, VA.  The manager will lead the service operations team to ensure IT services are delivered effectively and efficiently, including the fundamental processes of event, incident, knowledge and problem management, as well as request fulfillment. You will manage the analysis, planning, technical direction, and implementation of IT service management (ITSM) initiatives across the organization and work with stakeholders to ensure best practices are considered and integrated into a robust ITIL ITSM approach. You will provide day-to-day leadership and quality control to ensure IT operations are integrated with the ITSM approach. What you'll do... You will manage day-to-day activities of a Tier II/III support desk in support of a large, classified, unified communications system. You will oversee the opening, assigning, tracking and prioritizing incidents and coordination with the maintenance team, the network operations center, and the system sponsor to ensure incident and problem resolution You will be responsible for delegation of operational support personnel to open, assign, track, and prioritize incident ticket numbers for discrepancy status, resolution, and reporting You will interact with key stakeholders to provide and process information in response to inquiries, concerns, and requests about products, services and statuses of incident tickets You will receive, coordinate and or provide situational reports (SITREPS) to main stakeholders supporting the system, and report updates to the necessary channels using multiple communication techniques You will maintain situational awareness of all networks, core services, and mission systems across multiple domains, platforms, and interfaces You will provide updates on unique network health/status and operational impacts You will advise stakeholders on operational impacts of change and task orders to component missions by serving in engineering reviews and change management boards You will maintain and update a ITSM system with modules supporting the ITIL concepts of service, incident, change, problem, and knowledge management libraries. You will direct interfaces between the Incident Manager, Problem Manager, Quality Control and other Service Management processes in coordinating with problem resolution teams You will directly supervise configuration management of the system to include asset management and system configurations. You'd be a great fit if you have... A BS degree in engineering or related STEM disciple with 10+ years of information technology experience and 5+ years of demonstrable ITIL/ITSM leadership, or commensurate combination of education, training and experience. ITIL or comparable ITSM, ITIL Managing Professional, or other higher-level certifications such as CORBIT, LeanIT, Six Sigma. Strong technical background in electrical engineering, communications engineering, computer science, or a related technical field. Demonstrated track record of providing actionable, innovative solutions based on rigorous analysis and application of science, engineering, procurement and other skills to customer problems. The ability to rigorously research problems and develop solutions and summarize findings both written and orally. Excellent ability to communicate to a variety of audiences and to work with people with disparate backgrounds in a highly dynamic environment. Experience with technical writing 8570.01M-compliant security certification (CompTIA Security+, CCNA-Security, etc) An Active TS/SCI Clearance It would be even better if you have... The ability to work in a high-pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history Excellent interpersonal skills and demonstrated ability to work well in a team environment 20 years of IT experience with 10 of those years supporting an ITIL environment Knowledge of IT Service Management software such as BMC Remedy or Service Now Experience with implementing and maintaining a performance metrics program Experience with network monitoring tools such as Solarwinds and Cisco Prime Previous experience supporting a Government and/or Department of Defense customer What you’ll get… An immediately-vested 401(K) with employer matching Rapid PTO accrual schedule with floating holidays Comprehensive medical, dental, and vision coverage Tuition assistance, financing, and refinancing Paid maternity and paternity leave Company-paid infertility treatments Cross-training and professional development opportunities The ability to influence major initiatives We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Alexandria , Engineering Senior Manager - Service/Operations Lead, Other , Alexandria, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work From Home for the Best!
Description: Growing 26 year old National Discount Health Benefits provider of healthcare access in the US is seeking bright, motivated people enjoy helping
Company: Living Healthy
Location: Leesburg
Posted on: 04/7/2020

Flexible Schedule - Deliver with Uber
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Leesburg
Posted on: 04/7/2020

Deliver with Uber Eats this spring
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Chantilly
Posted on: 04/7/2020


Flexible Schedule - Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Leesburg
Posted on: 04/7/2020

Earn Spring Money - Deliver with Uber
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Leesburg
Posted on: 04/7/2020

Deliver with Uber on your schedule
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Chantilly
Posted on: 04/7/2020

Hair Stylist
Description: Unlimited Commission At Hair Cuttery, you are not just a Hairstylist you are a Salon Professional Salon Professionals provide guests with a world-class hair experience starting from the moment they step (more...)
Company: Ratner Companies
Location: Charlottesville
Posted on: 04/7/2020

Need a gig? Deliver with Uber Eats!
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Chantilly
Posted on: 04/7/2020

Class A CDL Truck Driver
Description: Paschall Truck Lines, Inc. 100 Employee-Owned 85 Years in Business and Growing Company Drivers Lease Purchase Training Call Now for More Information: 866-267-2157 Positions to fit your (more...)
Company: Paschall Truck Lines Inc
Location: Charlottesville
Posted on: 04/7/2020

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Charlottesville
Posted on: 04/7/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Alexandria RSS job feeds