SCCM/MECM System Administrator
Company: Leidos
Location: Alexandria
Posted on: October 30, 2025
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Job Description:
Job Description Description Leidos is seeking an SCCM/MECM
System Administrator to support a large enterprise IT contract for
the DOD. The System Administrator will support operations across
multiple enclaves, classifications, and time zones. The System
Administrator provides systems and software Operations and
Maintenance (O&M) support in a large multi-enclave enterprise
environment utilizing Microsoft’s Endpoint Configuration Manager
(MECM), previously known as System Center Configuration Manager
(SCCM). This individual will work in a team environment to ensure
mission needs are met and ensure functionality of capabilities of
customers. This role requires an individual that is technical,
customer oriented and familiar with utilizing Microsoft tools and
software in addition to IT Service Management software such as
Service Now or Remedy. This person should be detail oriented to
capture customer inquiries appropriately. Role requires excellent
oral and written communication skills to communicate effectively
with customers and leadership and properly document problems and
resolutions. This role is responsible for interacting with
customers to handle service inquiries and problems in a Tier 2
role. Duties include examining complex customer problems and
suggesting and implementing appropriate corrective action to
initiate a repair, troubleshoot Windows OS imaging issues, software
and patch deployment issues, and general system problems with
customers accessing installed software. This role analyzes
recurring problems and initiates solutions for preventing
reoccurrence. Individuals in this role may be required to remotely
log into customer’s endpoint (desktops and/or servers) in order to
troubleshoot and perform technical software configuration,
rebooting, and other remedial actions. Why Leidos? Leidos Life
promotes excellent work-life balance. You can make an impact and
have time for your well-being. Leidos offers many opportunities for
career development and advancement. Learn more about the benefits
we offer: https://www.leidos.com/careers/pay -benefits. Primary
Tasks: Interact with customers to handle service inquiries and
problems. Oversee implementation, troubleshooting and maintenance
efforts for SCCM/MECM Distribution Points and core servers. Rapidly
distinguish isolated user problems from enterprise-wide
application/system problems. Manage virtual application packages.
Manage PXE boot capabilities ensuring latest approved boot image is
available across all distribution points and incorporate necessary
drivers for new hardware platforms. Creating, managing, and
troubleshooting task sequences and packages. Utilize SCCM/MECM
reporting features to create reports on software license usage,
software version comparisons, security patch deployments, or other
reports required by government leadership. Coordinate with
customers and stakeholders to collect data, conduct analysis,
develop, and implement solutions associated with incident tickets
and requirements. Troubleshoot complex issues and conclude fix
actions, document change requirements, and implement changes to
production systems. Oversee knowledge management for the team to
include coordinating training opportunities, training junior staff
on new capabilities, and seeking alternative training methods if
structured training courses are unavailable. Develop and maintain
Standard Operating Procedures (SOPs) for internal team use and
update Knowledge Articles (KAs) for use by customers and helpdesk
personnel. Establish comprehensive availability and capacity
management solutions using lessons learned. Manage major projects
to include deployment of new Distribution Points, major version
upgrades, and expanding capabilities in an evolving enterprise.
Provide follow-up reports (technical findings, feedback, resolution
steps taken, After Action Reports (AARs)) for root cause analysis,
engineering technical assessment and process improvement
initiatives. Assist Deskside Support and Tech Refresh personnel
experiencing issues reimaging workstations and troubleshoot local
Distribution Point access. Support customer requirements in a
24/7/365 mission environment. Provide mentoring and training to
24/7/365 IT Operations Center (ITOC) personnel. Develop and update
Standard Operating Procedures (SOPs) and monitoring documentation
for 24/7/365 ITOC personnel. Successful candidates must possess the
following skills: Experience with Tier 2 system administration
and/or Tier 3 engineering of Microsoft Endpoint Configuration
Manager (MECM) servers and troubleshooting customer issues
utilizing the service. Strong experience with Scripting/Automation
using Microsoft PowerShell, or other scripting languages Experience
with interacting with customers to handle service inquiries and
problems Strong experience troubleshooting issues in a growing
environment Strong experience with log reviews, incident analysis,
and identification of issue trends Experience with server patch
management methodologies Experience with Operating System (OS),
software and patch deployments via SCCM/MECM Ability to manage time
appropriately, triage incidents, and respond accordingly to issues
impacting mission critical customers and services Experience
implementing system patches and upgrades with minimal downtime to
customers. Strong oral and written communications skills Track
record of working effectively within a team, and support to peers
toward improved processes and results Experience with IT Service
Management solutions such as Service Now or Remedy Candidate must,
at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System
Admin Intermediate certification requirements (Cloud, GICSP, SSCP,
Security CE, GSEC, or higher) Education Bachelor's degree with 4
years of relevant experience, Master’s degree with 2 years,
Associate’s with 6 years of related experience or High School
Diploma with 8 years of related experience can be used in lieu of
Bachelor’s degree. Security Clearance Due to the nature of the
government contracts we support, US Citizenship is required. TS/SCI
with Polygraph required for Position OR TS/SCI and willingness to
obtain and maintain a polygraph. Preferred Qualifications
Certification relating to Microsoft Endpoint Configuration Manager
(MECM), System Center Configuration Manager (SCCM), or Microsoft
365 Certified: Endpoint Administrator Associate At Leidos, we don’t
want someone who "fits the mold"—we want someone who melts it down
and builds something better. This is a role for the restless, the
over-caffeinated, the ones who ask, “what’s next?” before the dust
settles on “what’s now.” If you’re already scheming step 20 while
everyone else is still debating step 2… good. You’ll fit right in.
Original Posting: August 8, 2025 For U.S. Positions: While subject
to change based on business needs, Leidos reasonably anticipates
that this job requisition will remain open for at least 3 days with
an anticipated close date of no earlier than 3 days after the
original posting date as listed above. Pay Range: Pay Range
$72,150.00 - $130,425.00 The Leidos pay range for this job level is
a general guideline only and not a guarantee of compensation or
salary. Additional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Alexandria , SCCM/MECM System Administrator, IT / Software / Systems , Alexandria, Virginia
