Technical Support Consultant

Company: Clarivate
Location: Alexandria
Posted on: September 3, 2024

Job Description:

We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you!About You - experience, education, skills, and accomplishmentsBachelor's degree in a computer science discipline or equivalent, relevant experienceAt least 5 years of technical and troubleshooting experienceAt least 2 years of configuration experience on the platform using declarative toolsAt least 1 year of Salesforce System admin experienceIt would be great if you also had Intellectual Property knowledgeKnowledge of SQL queriesKnowledge of Salesforce Flows and use of formulasExperience working in an Agile environmentAdditional language proficiency outside of EnglishWhat will you be doing in this role?Work closely with IPfolio's clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions.Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriateAbout the TeamThe IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions.Hours of WorkFull time permanent positionStandard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as neededHybrid working scheduled with 2-3 days/week on-siteClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

Keywords: Clarivate, Alexandria , Technical Support Consultant, IT / Software / Systems , Alexandria, Virginia