Information Technology Help Desk Intern (PART-TIME) (SUMMER 2023)

Company: Volunteers of America
Location: Alexandria
Posted on: March 17, 2023

Job Description:

Overview - "Go where ever we are needed and do whatever comes to mind." - Ballington & Maud Booth, Founders -Volunteers of America -(VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 30 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness, and those recovering from addiction. VOA is one of the nation's most comprehensive human services charities, offering programs for communities, individuals, and families. - VOA is seeking an Intern to support our Information Technology (IT) team. The selected candidate for this role will be a dynamic, self-starter to work on supporting business systems and end-user devices with an emphasis on providing a great customer service experience. - This internship is an excellent opportunity to experience various aspects of -technologies and system processes while working for a prestigious faith-based nonprofit organization, which serves 1.5 million individuals per year. The selected candidate will be an integral part of the IT department as well as the intern 2023 cohort team. - During the internship, the person in this role may have the opportunity to learn technology operations, networks and more. All applicants must be flexible, self-directed and possess a strong entrepreneurial spirit, have excellent writing and communication skills, good time management, stay on task and are willing to learn new areas. This position is part-time (up to 12 hours per week) and has the capacity for Hybrid Work schedules. The internship is unpaid, however, a stipend is provided. -Primary Responsibilities:

• Provide a great customer service experience to staff on resolving technical issues
• Responsive and follows up on technical issues in a timely manner
• Diagnosis, troubleshoot and resolve hardware and software for in-office and remote staff
• Resolve data and telecom connectivity issues for users including LAN and wireless networks
• Setup and deploy end-user devices for in-office and remote staff
• Diagnosis, troubleshoot and resolve copiers and printers on-premises or offsite
• Provide basic training on device and application usage to staff
• Document all technical services provided in help desk ticketing system Required Knowledge, Skills and Abilities:
  • Passion for making the world a better place
  • Commitment to inclusive and collaborative team culture
  • Strong written, interpersonal and communication skills
  • Ability to prioritize, multi-task, stay organized and meet deadlines Qualifications: -Physical Capabilities:
    • Lifting: Requires lifting materials up to 10 lbs.
    • Ability to stand or sit at a computer for prolonged periods Working Conditions:
      • The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
      • This position will take place primarily in an office setting
      • Interacts with staff, consultants, outside partners and vendors -Education and Experience:
        • Students working towards a degree in Information Systems or focus on Business Administration in relevant area, preferred
        • Knowledge and skills in computers, networks and peripherals Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Employment with VOA is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check and a department of motor vehicle (DMV) check if applicable. -Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Senior Vice President of Human Resources. -

Keywords: Volunteers of America, Alexandria , Information Technology Help Desk Intern (PART-TIME) (SUMMER 2023), IT / Software / Systems , Alexandria, Virginia