Field Service Engineer
Company: ASML
Location: Manassas
Posted on: January 26, 2023
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Job Description:
LocationManassas VA, USTeamCustomer supportExperience0-2
yearsJob CategoryMechanical engineeringIntroduction to the jobASML
US brings together the most creative minds in science and
technology to develop lithography machines that are key to
producing faster, cheaper, more energy-efficient microchips. We
design, develop, integrate, market and service these advanced
machines, which enable our customers the world's leading chipmakers
to reduce the size and increase the functionality of their
microchips, which in turn leads to smaller, more powerful consumer
electronics. Our headquarters are in Veldhoven, the Netherlands,
and we have 18 office locations around the United States including
main offices in Chandler, Arizona, San Jose and San Diego,
California, Wilton, Connecticut, and Hillsboro, Oregon.The
Manassas, VA site is part of the DUV Customer Support organization.
Field Service Engineer (FSE) are part of the Customer Support
organization, which is responsible for the installation,
qualification, repair and maintenance of the ASML systems at the
customer site and is responsible for the necessary transfer of
know-how to the customer. The FSE, an ambassador for ASML, must be
the first line of support for the repair and maintenance of the
ASML Systems. The FSE must be able to travel for training and to
support other customer sites 30% of the year. The FSE will
interface with the customers, peers, local 2nd line support and
staff management to assure timely and accurate support. The FSE
must be able to clearly communicate between key stakeholders of
technical, organizational and operational stakeholders in relation
to driving availability to their specific customer.The mission of
this position is to provide our customer with a quality experience
by utilizing planning, problem-solving and communication skills.
Develop an ongoing relationship of trust and reliability with
customers and coworkers.Role and responsibilitiesMaintain and
service photo lithography equipment at customer site in clean room.
Periodically install new equipment, perform upgrades on existing
equipment and system relocations.Advise customer on actions to
correct system malfunctions.Interact with customer-train in use and
maintenance of equipment, answer questions and provide technical
assistance.Monitor system performance.Identify root issue and make
appropriate repairs.Create accurate reports.Accurately
maintain/document time and works actions.Drive improvement via
proper channels.Provide support and assistance to other ASML
personnel.Escalate issues when required.Education and
experienceBachelor's degree in Engineering field, or equivalent
experience.SkillsWorking at the cutting edge of tech, you'll always
have new challenges and new problems to solve - and working
together is the only way to do that. You won't work in a silo.
Instead, you'll be part of a creative, dynamic work environment
where you'll collaborate with supportive colleagues. There is
always space for creative and unique points of view. You'll have
the flexibility and trust to choose how best to tackle tasks and
solve problems.To thrive in this job, you'll need the following
skills:Can observe and respond to people and situations and
interact with others encountered in the course of work.Can learn
and apply new information or skills.Must be able to read and
interpret data, information, and documents.Strong customer focus
and commitment to customer satisfaction through prioritization,
quality, efficiency and professionalism.Ability to complete
assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Work independently or as part
of a team and follow through on assignments with minimal
supervision.Demonstrate open, clear, concise and professional
communication.Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer.Work according
to a strict set of procedures within the provided timelines.Clear
and effective communication.Proven ability to effectively work in a
demanding environment.Ownership and responsibility-is able to adapt
to customer circumstances, is proactive and drives for
changes.Teamwork-is able to work on the common goal with others,
support others without being asked.Quality-is able to show a
proactive mentality and be able to do more than is expected. Be
able to think out of the box to come to adequate solutions to
issues.Diversity & InclusionASML is an Equal Opportunity Employer
that values and respects the importance of a diverse and inclusive
workforce. It is the policy of the company to recruit, hire, train
and promote persons in all job titles without regard to race,
color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Other informationRole within
OfficeResponsibilities:Customer requires ASML employees to be fully
vaccinated against COVID 19 to perform work at Customer
site.Routinely required to sit; walk; talk; hear; use hands to
keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch. Occasionally required to move around the
campus.Occasionally lift and/or move up to 20 pounds.May require
travel dependent on business needs.Specific vision abilities
required by this job include close vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.High quality
people are a key asset to our company. To recognize that, we offer
highly competitive compensation and benefits packages to attract
and retain the very best people and let them share in the success
that they build. Our rewards philosophy is to attract and retain
specific professional knowledge and competencies within the company
by offering a competitive package in local markets where ASML is
active.EOE AA M/F/Veteran/Disability
Keywords: ASML, Alexandria , Field Service Engineer, IT / Software / Systems , Manassas, Virginia
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