Field Service Technician - Entry Level - Virginia/DC
Posted on: November 26, 2022
Job Description:Kodak is Hiring!
Do you have an electro-mechanical aptitude? Do you enjoy both
mechanical and electronic equipment repair? Are you that "go to" I
can fix it person?
Then this might be the job you have dreamed of--- Field Service
Technician-Jr. needed for an onsite-field position for one of
Kodak's largest Print Customers.
We provide paid training, competitive wage, and full company
benefits including company contributions into your retirement
We need you to bring: an electro-mechanical aptitude and a
willingness to learn and repair large format printing equipment and
the accompanying software programs plus a good customer facing
You need to be able to "FIX" the machines and the customer. As a
member of our team, you must be a dependable and customer service
focused person who is interested in working in a fast-paced and
The position will have a primary responsibility of service
repairs/installs and informing/advising our customers.
As a Field Service Technician-Jr., you will repair, maintain and
install Kodak Inkjet Printing Systems. These products may include
Prosper Presses, S-Series Printers and other legacy inkjet systems.
Such an individual would need to drive customer satisfaction by
advising customers on preventive maintenance, configurations, and
operations which may impact product performance. We are looking for
an individual who will manage service calls (in real time) in our
state-of-the-art system, including following up on service calls,
identifying potential growth opportunities, and helping to ensure
the site's profitability.
JOB DUTIES RESPONSIBILITIES:
--- Responsible for assisting with maintaining and repairing
Enterprise Inkjet Systems products, which may include hardware,
software and networking products.
--- Responsible for administering customer calls, timely completion
of service reports, expense reports and weekly time reports, as
well as the tracking of preventive maintenance and upgrade
requirements for assigned customers.
--- Assist in performing any servicing and preventative maintenance
--- Provide ongoing support for customers.
--- Ability to delight customers by developing strong relationships
and striving to exceed customer expectations.
--- Presents and always maintains a professional image.
-SKILLS, ABILITIES AND COMPETENCIES:
--- A working knowledge of PC operating systems and software
applications and a basic understanding of networking
--- Knowledge and application of electronics and electro-mechanical
--- Ability to learn and apply new technologies.
--- Demonstration of strong technical skills or interests
--- Makes sound business decisions and manage/control personal
--- Readiness to accept and adapt quickly to change.
--- Excellent communication and listening skills.
--- Exceptional interpersonal skills including courtesy, tact, and
--- Ability to work as part of a team.
--- High degree of self-motivation.
--- Planning, organizational and administrative abilities.
--- Motivated to continuous self-improvement.
--- Ability to effectively manage multiple tasks.
EDUCATION AND EXPERIENCE: -
--- High School Diploma/GED
--- Associates Degree in Electro-Mechanics discipline or equivalent
--- Valid Driver's License
--- 1-3 yrs of experience problem-solving/troubleshooting
Mechanical and/or Electrical equipment
--- Must have working knowledge of Excel, Word, and other PC-based
--- Analytical skills
--- Organizational skills
--- Positive attitude
--- Professional behavior
--- Three or more years related field service experience
--- Previous experience servicing similar equipment
--- Previous customer facing experience
--- Experience in the Graphic Arts industry would be an asset
--- Knowledge of Inkjet Printing / Digital Printing
--- Basic understanding of Color Theory
--- Solid understanding of electro-mechanical devices and complex
electro-optic and high-tech equipment
The environment in which the Field Service Technician services may
be a high availability/mission critical account where system
outages may occur. The individual proactively responds to potential
equipment issues to prevent unplanned interruption of customers'
The Field Service Technician will be paired with a mentor
(typically a Field Engineer) until fully trained and deemed capable
of performing task independently.
The Field Service Technician may be required to provide On-Call,
after hours support or work different shifts based on company need.
This may include nights, weekends and holidays. The individual may
also be required to take calls outside of their assigned Customer
site, territory or District.
Future responsibilities could include travel (possibly
internationally) for short and long-term assignments, as
Must have and maintain a valid driver's license.
Ability to obtain security clearance as required by customers (ex.
ability to be bonded in Canada)
Keywords: Kodak, Alexandria , Field Service Technician - Entry Level - Virginia/DC, IT / Software / Systems , Alexandria, Virginia
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