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Field Technical Support

Company: BCforward
Location: Alexandria
Posted on: November 19, 2021

Job Description:

Field Technical SupportBCforward is currently seeking highly motivated Field Technical Support for an opportunity Alexandria, VA Position Title Field Technical SupportLocation Alexandria, VAExpected Duration 24+ Months with possibility of extension or Permanent Job RequirementsJob Description:This customer facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.Requirements: * Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight. * Availability to work both scheduled and unscheduled overtime. * Participate in assigned work during non-traditional workdays, holidays and shift work. * Onsite customer facing experience. * Technical/mechanical hardware repair experience. * Demonstrated technical/mechanical aptitude for learning new technology. * High School diploma or equivalent, plus additional hardware technology training. College preferred. *Dress: Business Professional: Black slacks and blue collared shirt. *Cell phone reimbursement and laptop/tablet will be provided. * Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.www.BCforward.comInterested candidates please send resume in Word format Please reference job code 150915 when responding to this ad.

Keywords: BCforward, Alexandria , Field Technical Support, IT / Software / Systems , Alexandria, Virginia

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