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IT Support

Company: Pathways
Location: Fredericksburg
Posted on: May 6, 2021

Job Description:

Looking to do meaningful work helping others in the community as an IT Support Specialist?Pathways one of the largest national providers of accessible, outcome-based behavioral and mental health services, is in search of a compassionate, caring, growth-minded IT Support Specialist.For your passion and dedication as an IT Support Specialist, we offer paid training, career advancement opportunities, medical/dental/vision, PTO, paid holidays, flexible part time or full time flexible schedule and much, much more (read below)! We realize that your growth is paramount to our continued reputation of quality and service excellence, so we are ready to invest in YOU from day one!
About your Role:
The Information Technology Support Specialist is under the direction of the IT Regional Director or IT Support Team Lead. The Information Technology Support Specialist position is identified as employee class and may be part-time or full-time status.
The Information Technology Support Specialist is primarily responsible for 1st and 2nd level direct end-user support for computer and networking hardware. This includes off-the-shelf standardized software systems and other business applications. This support is provided remotely and in person, depending upon the support location. This position provides administrative and organizational services supporting the operations of the regional team. The ideal candidate will not only have end-user support experience, but also consistently operate in a detail-oriented manner and maintain a well-organized work environment. Other duties include support for IT-related and physical systems, e.g., security and telephony.
Does the Following Apply to You?

  • 2-year Technical or Associate's degree or equivalent work experience required
  • Some travel may be required, by both plane and car. On occasion nights and weekends will be part of the work schedule for special project
  • Strong oral and written communication skill
  • Ability to work effectively as part of a team
  • Microsoft or other certifications relating to IT and Information Systems, e.g., directed MCPs
  • Experience working in a health care related field
  • Experience working in a multi-national and multicultural environment **This is a Remote Position. Looking for someone who lives in Eastern or Central Time Zones**
    Perks for working Full time at Pathways:

    • Competitive Salary
    • Paid Vacation Days (1st year 12 days; increases with tenure)
    • Paid Sick Days (Accrual per pay period)
    • 11 Paid Holidays (including Day after Thanksgiving, Christmas Eve, and your Birthday!!!)
    • Medical, Dental, Vision including a Health Savings Account or FSA
    • Health, Dependent and Transportation Flexible Spending Accounts
    • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
    • 401K
    • Opportunities for advancement in our national company! As we grow, you grow with us!
    • Employee Assistance Program
    • Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts) If you're #readytoworkPathways is #readytohire!Not the job youre looking for?Pathways has a variety of positions in various locations; please go to Learn More About Us:Pathways @ @ is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

Keywords: Pathways, Alexandria , IT Support, IT / Software / Systems , Fredericksburg, Virginia

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