AlexandriaRecruiter Since 2001
the smart solution for Alexandria jobs

Customer Technical Support Specialist (Help Desk)

Company: Bowhead Holding Company
Location: Dahlgren
Posted on: February 25, 2021

Job Description:

CUSTOMER TECHNICAL SUPPORT SPECIALISTHELP DESK (RDTE-20-0941-Z) Bowhead is seeking a Customer Technical Support Specialist (Help Desk Specialist) to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDTE) Network users and other code 1042 designated customers. Essential Help Desk Specialist duties include bull Provide on-site desktop support as needed, provides general help desk support for User Assistance. bull Provide phone support to user's to resolve issues relating to RDTE connectivity, and RDTE Active Directory domain account User Management. bull Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. bull Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate. bull Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance. bull Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. bull Knowledge of Video Teleconferencing a plus. Requirements bull Requires two to five (2-5) years of experience Bachelor's Degree desired. bull Must demonstrate strong analytical and problem solving skills. bull Must demonstrate the ability to multi-task and assist or teach others to solve problems. bull Must possess the ability to, effectively and efficiently, communicate verbally with the user community. bull Must be familiar with Department of Defense networking and security accreditation requirements. bull Must have knowledge in the installation, maintenance, and administration of computer systems in a LANWAN environment. bull Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire. bull Ability to communicate effectively with all levels of employees and outside contacts. SECURITY CLEARANCE REQUIRED A SECRET clearance is required. Must be eligible to receive a TOP SECRET clearance upon hire. ship is a requirement for this contract. Applicants may be subject to a pre-employment drug alcohol screening andor random drug screen, and must follow UIC's Non-DOT Drug Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resumeapplication may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOEAAMFDV. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (httpsuicalaska.comcareersrecruitment). UIC Government Services (UICGS Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logisticsbase support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting. Link to Apply httpsrn21.ultipro.comUKP1001JobBoardJobDetails.aspx?ID0B5F998EB9E55E50 LI-SW1 LI-DNI UIC and its Family of Companies is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOEAAMFDV. Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Bowhead Holding Company, Alexandria , Customer Technical Support Specialist (Help Desk), IT / Software / Systems , Dahlgren, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Full Stack Developer (Java)
Description: Job Description This position is NOT open for 1099, C2C, H1-B or OPT We are seeking an experienced Full Stack Developer to support Agile Application Development technologies and capabilities in (more...)
Company: Primastep, LLC
Location: Sterling
Posted on: 03/8/2021

Technical Recruiter
Description: Job Location: US-VA-DullesID--2021-2015 Job Type--Immediate Hire Category--Human ResourcesOverviewSkyePoint Decisions is seeking a dynamic, outgoing, creative, and motivated Technical Recruiter to identify (more...)
Company: SkyePoint Decisions, Inc.
Location: Sterling
Posted on: 03/8/2021

Software Engineer / Developer (Full Performance)
Description: Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please (more...)
Company: Leidos
Location: Reston
Posted on: 03/8/2021


Software Engineer (JD 193)
Description: Description: br Job Summary: Develop PC/Windows-based software for automated laboratory instrumentation, including User Interface, System Control, and Data Processing collection, reduction, analysis (more...)
Company: Dynex Technologies
Location: Chantilly
Posted on: 03/8/2021

Sr. Systems Administrator
Description: This person would work closely with our Director of IT to help manage the network to meet company standards in security, advancements, and reliability. The responsibilities would be wide-ranging from (more...)
Company: Latitude Inc.
Location: Reston
Posted on: 03/8/2021

Senior Appian Developer
Description: We are searching for an innovative, tech-savvy Database Developer to create and maintain storage frameworks. To this end, the Database Developer should elucidate the intended use of each database, proceed (more...)
Company: Appteon, Inc
Location: Reston
Posted on: 03/8/2021

Staff Technical Analysts - TS/SCI w/poly required
Description: Category: Information Technology Location: Chantilly, Virginia US Citizenship Required for this Position: Yes Clearance Type: Polygraph Telecommute: No Teleworking not available for this position Shift: (more...)
Company: Northrop Grumman
Location: Chantilly
Posted on: 03/8/2021

Software Development Lead
Description: Job : R-00050426 br Location: Reston, VA br Category: Software Development br Schedule FT/PT : Full Time br Travel Required: No br Shift: Day br Potential for Telework: No br Clearance: (more...)
Company: Leidos
Location: Reston
Posted on: 03/8/2021

Principal / Sr Principal Software Engineer (TS/SCI w/Poly)
Description: Category: Information Technology Location: Chantilly, Virginia US Citizenship Required for this Position: Yes Clearance Type: Secret Telecommute: No Teleworking not available for this position Shift: (more...)
Company: Northrop Grumman
Location: Chantilly
Posted on: 03/8/2021

Entry Level Software Developer
Description: Revature is the fastest growing employer of emerging technology talent. We will hire over 300 Entry Level Software Developers across the country in the next 4 weeks.One day someone is going to ask you (more...)
Company: Revature
Location: Bowie
Posted on: 03/8/2021

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Alexandria RSS job feeds