Field Service Engineer - Network Engineer (Manassas)
Company: Evertz
Location: Manassas
Posted on: February 25, 2021
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Job Description:
As the first and often the most frequent point of contact for
our clients, you will have the greatest opportunity to influence
the client's perception of Evertz. This position is a challenging
mix that combines technical know-how and customer service skills
both in-house and when traveling to our customer's production
studios and distribution facilities.You will be challenged with
configuring, commissioning, and systematically trouble shooting
Ethernet/IP networks for the latest advancements in broadcast
networks and video processing equipment.Responsibilities:* Engage
in documentation, deployment and technical support of small and
large scale enterprise IP Networks* Respond and provide technical
direction to customers regarding operational issues, configuration
changes, firmware upgrades and general maintenance* Assess the
customer's application, troubleshoot and diagnose issues through
research and/or re-creation to determine the root cause and
corrective action* Recommend solutions utilizing various levels of
technical language appropriate to the customer in a timely, clear
and professional manner* Maintain a communication link between
customer service and other departments by partnering to resolve
customer issues and communicating customer feedback to aid in
design changes including customer "feature requests" to product
managers* Support the development of product communications by
generating or authoring customer guides and provide the technical
writing group with information including Pinouts, FAQ, Application
notes, Best Practices and customer product or system configuration
and product integration with other manufacturer's products*
Commission products and systems at customer sites and provide
operation and engineering trainingQualifications:* Unparalleled
desire to help the customer and deliver service excellence* Recent
graduate in Computer Sciences and/or Networking* A working
knowledge and strong comfort level with Linux is highly desired*
Network troubleshooting experience* Knowledge of IP Networking
Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)* Knowledge of RFC
2328, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d),
VARP/VRRP, VLAN (IEEE 802.1q), VRF* Knowledge of Internet network
technologies (DNS, Firewall, SSH, HTTP) and Virtualization (VMware,
KVM, openstack)* Must have a valid driver's licensePowered by
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Keywords: Evertz, Alexandria , Field Service Engineer - Network Engineer (Manassas), IT / Software / Systems , Manassas, Virginia
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