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Field Service Engineer - VTC

Company: Peraton
Location: Alexandria
Posted on: May 22, 2020

Job Description:

Peraton is looking for a Field Engineer in Alexandria, VA, responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints as a Senior Equipment Installer. The installer will be part of a maintenance team responsible for the installation, configuration, optimization, and troubleshooting of network, video, and phones services used on a government network. What you'll do...

  • You will provide Tier II phone support of reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems
  • You will provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences
  • You will provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability
  • You will conduct integration and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform
  • You will patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events
  • You will provide remote and on-site support of preventive maintenance checks and services
  • You will provide coordination of all issues with the network operations center
  • You will be responsible for recording and managing all activities using a ticketing system
  • You will provide documentation and reporting of all associated maintenance activities
  • You will develop and provide training to end users on the various systems in use when not supporting meetings You'll be a great fit if you have...
    • An Associates Degree in Computer Science or related field plus 4 years of related experience or a commensurate combination of education, training and experience, is required
    • 4+ years of experience in IT services, with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)
    • 4+ years of experience in operation and configuration of audio-visual and telepresence systems such as Cisco and AMX
    • 4+ years of experience with all phases of the system life cycle concerning audio-visual and telepresence systems
    • Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history
    • Excellent interpersonal skills and demonstrated ability to work well in a team environment
    • An Active TS/SCI Security Clearance It would be even better if you have...
      • Availability to support on call duty for responding to maintenance outages
      • Availability to travel to local and CONUS/OCONUS sites
      • The capability to drive in the Washington, DC metro area with a valid driver's license
      • Experience working on civilian federal government agency contracts
      • Experience with ITSM systems to manage incidents and problems
      • Previous experience supporting a Government and/or Department of Defense customer What you'll get
        • An immediately-vested 401(K) with employer matching
        • Rapid PTO accrual schedule with floating holidays
        • Comprehensive medical, dental, and vision coverage
        • Tuition assistance, financing, and refinancing
        • Paid maternity and paternity leave
        • Company-paid infertility treatments
        • Cross-training and professional development opportunities
        • The ability to influence major initiatives We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Alexandria , Field Service Engineer - VTC, IT / Software / Systems , Alexandria, Virginia

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