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Computer Network Support Specialist (USCG Cutter Support) with Security Clearance

Company: Computer World Services Corp
Location: Alexandria
Posted on: March 28, 2020

Job Description:

Job Description Job Description Perform comprehensive enterprise IT Support Service functions for Incident Management, User Account Management, Access Management, Problem Management, Request Fulfillment and a variety of IT ad hoc requests for the US Coast Guard (USCG) Cutter Support program. Key Tasks and Responsibilities * Create and coordinate IT Cutter Groom work orders for every major cutter returning to homeport. * Coordinate recapitalization of shipboard servers based on the warranty and supportability. * Coordinate the transfer of Exchange mailboxes, physical and virtual servers and user data during full crew transfers, major shipyard activity, or other scheduled actions. * Coordinate and complete the completion of all user transfers prior to a cutter's deployment, ensuring the ship's sailing list matches their shipboard configuration. * Utilize the USCG ticketing system (BMC Remedy---) to properly document and respond to all incidents, service requests, updates, patches, configuration changes, and maintenance IAW applicable USCG process guides, policies and procedures. Job Requirements Education & Experience * Demonstrated 4 years of experience providing technical support to analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. * Demonstrated ability to manage the configuration and operation of client-based computer operating systems * Demonstrated ability to monitor the system daily and respond immediately to security or usability concerns. * Demonstrated ability respond to and resolve help desk requests. * Demonstrated ability to upgrade systems and processes as required for enhanced functionality and security issue resolution. * Demonstrated ability to install and test computer-related equipment. * Excellent written, verbal, and presentation communications skills. Certifications * Candidate must possess DoD 8570 IAT Level II certification (CompTIA Security+ CE or equivalent) * ITIL Foundation certification is desired Security Clearance * US Secret (T3) or higher security clearance is required (may start work with Interim Secret) Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) * None EOE AA M/F/Vet/Disability EEO is the Law: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Keywords: Computer World Services Corp, Alexandria , Computer Network Support Specialist (USCG Cutter Support) with Security Clearance, IT / Software / Systems , Alexandria, Virginia

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